Mike Del Buono | Page 12

WARNING! A two week nightmare, Amatures, STAY AWAY! Wasted my time and ruined my Christmas. I came into the dealership ready to buy a car, with a loan approved through my bank ahead of time, with a paid Wasted my time and ruined my Christmas. I came into the dealership ready to buy a car, with a loan approved through my bank ahead of time, with a paid off trade in, title in hand. I worked out the total price including a warranty and closed the deal on 16 Dec. I was never allowed to take the car from the dealership because they "claimed" they "hadn't gotten paid" by my bank. A lie. I bank with USAA, one of the largest, nationwide financial institutions in the country and a pleasure to do all my business with. First, they sent the wrong accounting information to my bank to receive payment, which I had to clear up for them. Then, the loan gets financed and approved and I am literally watching the new loan account gain interest daily, and yet they STILL wouldn't give me the car. I had already had the car insured and cards faxed to them. I received the addendum from my bank and everything. I pretty much worked this deal from beginning to end and tried everything I could to make this as easy and as smooth as possible for them. Their own shrewd, untrusting, New England attitude is what ruined this deal. Not me, not my bank, (although they tried to blame USAA repeatedly), but themselves are fully to blame for a sure fire deal not going through. I would not take a car from them if they tried to give it to me, nor would I recommend doing business with them or ANYONE on Cape Cod or Massachusetts. A miserable experience overall, a waste of my time, ruined my wife's Christmas, and a valuable lesson learned on doing any kind of business here. In the end I glad the deal didn't go through because they certainly didn't deserve my business. I hope that I deal with people who are as prepared as I was when I walked in. But like the salesman Joe O'Brien told me, "a deal isn't a deal until it leaves the lot" and guess what? I never left the lot with the vehicle, and now they have to refund the loan back to my bank for not delivering the car. Oh, and magically when I went up there today to let them know I didn't want the vehicle because of the way they treated me, the money was there and they got paid. Their loss, they can explain to their bosses why they are refunding thousands of dollars on a lost sale. Honestly, I believe that because I didn't use one of their banks, they treated me the way they did. Cape Cod has a very "buy local only" mentality and it hurts customers everywhere here. Like i said, I'm glad things ended up the way they did. I'll never do any business in this town or state ever again. It not worth the hassle and frustration. More

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Poor custom service After we bought the car we had mechanical issues and the customer service afterwards was horrible. We had to get corporate jeep customer service invo After we bought the car we had mechanical issues and the customer service afterwards was horrible. We had to get corporate jeep customer service involved....its still going on. Between Chrysler and the dealership were blamingeach other but the customer was suffering. They were/are horrible. Outside of the fact my wife's life was at risk because of their car....zero empathy. More

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Great experience I am 66 and have bought a lot of cars. This was the best car buying experience ever. Low keyed, no pressure, no hassles, no "I have to ask the manager I am 66 and have bought a lot of cars. This was the best car buying experience ever. Low keyed, no pressure, no hassles, no "I have to ask the manager" games, best price and incentives right up front. More

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great experience Friendly, knowledgeable, and fair. Found the prefect fit for me. I couldn't be happier with my new truck. Thank you, Mike, Russ and Golf. Friendly, knowledgeable, and fair. Found the prefect fit for me. I couldn't be happier with my new truck. Thank you, Mike, Russ and Golf. More

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great experiance! class operation!! been searching for my daughter. met with rob several times,and found him to be very truthful and very service minded. i ended up buying and not my dau been searching for my daughter. met with rob several times,and found him to be very truthful and very service minded. i ended up buying and not my daughter,but she says she will buy from rob, if she chooses a jeep. also give very high marks to mike del buono mgr. for personal service after the sale! this is my 8th jeep. More

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It was great no haggling. Loved it The price of my jeep was a good price. The people were very nice and informative. Told me everything I needed to know. It was a wonderful experience. The price of my jeep was a good price. The people were very nice and informative. Told me everything I needed to know. It was a wonderful experience. I've told all my friends if they need a car to go Premier Cape Cod. More

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Jeep Wrangler From start to finish the entire process was quick, easy, and I drove away in my dream car three days later. Kyle was informative and helped us through From start to finish the entire process was quick, easy, and I drove away in my dream car three days later. Kyle was informative and helped us through every step. He gave us multiple options on what we wanted, explained details, kept us in our payment range, and set up everything (and even endured two little kiddos in tow- of which he gave snacks and they were happy campers)! Kyle walked me through the entire jeep before I left the lot. Kyle responded to all my e-mails within an hour, too! Andrew got me in and out of the paperwork part of the process with a breeze, and explained all my options every step of the way. Gerald helped me in servicing for my final inspection (to which the gentleman servicing the vehicle is my neighbor!!!). I have already sent two more friends to Premier in Hyannis. They are FABULOUS! More

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Great people Great buying process, super people. Explained my new ride A to Z. Friendly. No pressure. Easy process. Just regular people helping you through buying Great buying process, super people. Explained my new ride A to Z. Friendly. No pressure. Easy process. Just regular people helping you through buying a car. Highly recommended. More

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Bad Service Experience / Policy Had multiple poor experiences with the service department here and would not recommend them. We have a 2014 Jeep Wranger Unlimited with 21k miles on i Had multiple poor experiences with the service department here and would not recommend them. We have a 2014 Jeep Wranger Unlimited with 21k miles on it. We brought the vehicle in December of last year for an under warranty noise complaint on the brake servo. Premier had the vehicle for two weeks and was unable to diagnose this basic concern. Because the vehicle is used only seasonally it was several months before we could send them a video demonstrating the noise concern again. At this point the vehicle only had 1,000 more miles on it, but it had timed out on the warranty. We asked them to goodwill (have the factory pay for) the repair since it was present when the vehicle was under warranty, under their care, and it was factory defect. They refused to to do so, claiming that 1.) their goodwill funds were limited 2.) they only goodwill repairs on vehicles they sell and 3.) that they charge a $100 deductible for goodwill claims. After checking with another Jeep dealership (that, even though we didn't purchase or service the vehicle with them, was willing to process this claim) we found out a.) Jeep doesn't limit goodwill claims b.) dealers are allowed to goodwill any vehicles not just the vehicles they sell and c.) that Jeep doesn't charge a deductible on goodwill repairs and that the dealer gets paid 100% of their normal parts and labor charges. I'm very disappointed with both dishonesty and their policy, which is anti-consumer. Our concern was escalated to the service manager (Daniel), general manager, and owner, but they refused to listen to the concern. More

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Outstanding Mike and Andrew were outstanding every step of the way. Mike sold me my first Jeep in 2010. I was thrilled to have him as my agent again. I love my Wr Mike and Andrew were outstanding every step of the way. Mike sold me my first Jeep in 2010. I was thrilled to have him as my agent again. I love my Wrangler and every thing about it. The staff was awesome and help me every step of the purchase. More

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