Mike Cohen
Mike Cohen at Criswell Chevrolet

Mike Cohen | Page 2

Finance Director mcohen@criswellauto.com

Criswell Chevrolet

503 Quince Orchard Road
Gaithersburg, MD 20878

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27 Reviews

Finance Director (301) 637-3760 mcohen@criswellauto.com

not yet
rated

27 Reviews

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27 Reviews of Mike Cohen

July 13, 2019

Dealership Rating
Employee Rating

They sell lemons They sold me a used Mercedes GL450 2011 last year and less then a month later My family and I went on vacation and halfway to Florida the suspension m More

by Unlimited1@
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Greg Hoffman , Rob Flowers, Gene Hoffman, Steve Krantz

Aug 13, 2019

Criswell Chevrolet responded

Good Afternoon, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very disappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues.

February 03, 2019

Dealership Rating
Employee Rating

Practically perfect in every way. In every job that must be done there is an element of fun. First of all, I would like to make one thing quite clear. I never explain anything. Winds More

by Bill Starr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Szot , Don Boone, Peter Eaton

Feb 08, 2019

Criswell Chevrolet responded

Bill, thank you for taking the time to provide us with this high star rating! We value your business and look forward to working with you again.

January 25, 2019

Dealership Rating
Employee Rating

Awesome car buy experience! I am a repeat customer for Mike Furman, that should say a lot. Mike is a no nonsense, straight shooter. I like that in a salesman. No pressure sale More

by WilliamCall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Furman, Dina Bartolomeo

Feb 05, 2019

Criswell Chevrolet responded

Stress free, honest, professional, efficient, and friendly, it can't get much better than this in describing your experience with Mike and the rest of our Criswell team! Thank you, we very much appreciate your business and value this feedback.

December 24, 2018

Dealership Rating
Employee Rating

Unresponsive customer service My paperwork sat for weeks and forgotten. When inquired after seven weeks accurate information wad not entered and missing due to negligence of Thong More

by Roya T.
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Kevin Szot , Thong Nguyen

Dec 27, 2018

Criswell Chevrolet responded

Roya, we sincerely apologize that your experience was anything less than exemplary. We understand that the underlying issue has been resolved but we are disappointed to hear of your frustration with the process. Your feedback will be used to evaluate and improve our processes where necessary.

December 11, 2018

Dealership Rating
Employee Rating

My experience at Criswell was very pleasant My wife and I were treated very well & everything was explained to us. A great company to buy from & I would defintely come back again. More

by getsel21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Witte

Dec 13, 2018

Criswell Chevrolet responded

Thank you for taking the time to post this review! We're so pleased to hear that your recent visit went very well. We look forward to seeing you again and assisting you with any future sales and service needs.

March 08, 2018

Dealership Rating
Employee Rating

Very smooth transaction with the payment I wanted. Worked with Kevin and Mario at Criswell. They were responsive to all my needs and questions. Overall it was an excellent experience and I will be sure More

by Clientforlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Szot, Dina Bartolomeo, Mario Adams , Don Boone

Mar 13, 2018

Criswell Chevrolet responded

We are thrilled that you found our team to be responsive and friendly. Thank you for taking the time to let us know that our team provided you with an experience that will bring you back again. We appreciate your business and look forward to working with you again for all of your future sales and service needs.

February 28, 2018

Dealership Rating
Employee Rating

Ease of buying experience I have now purchased 7 corvettes both used and new from Mr. Beckett. At least 4 of them were purchased by me over the phone and coming in later and d More

by Art Staggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Beckett , Don Boone, Rob Flowers, Richard Beckett, Don Boone, Mike Cohen,

Mar 06, 2018

Criswell Chevrolet responded

Art, thank you so very much for this review and for your continued relationship with Criswell. We are thrilled that our team provides you with an experience that keeps you coming back time and time again.

January 20, 2018

Dealership Rating
Employee Rating

Getting the deal done correctly After visiting 3 other dealers I visited Criswell and happend to get greeted by Kevin who I learned was the General Manager. He was extermely busy bu More

by Dennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Szot

Jan 25, 2018

Criswell Chevrolet responded

Congratulations on your new car Dennis! As your experience reflects, each and every member of our team is committed to ensuring that each of our customers receives the best possible experience when they visit Criswell Chevrolet. We value your business and look forward to working with you again the next time you visit.

May 27, 2017

Dealership Rating
Employee Rating

Amazing experience! I came in to go over my options as my two year lease was coming to an end. I had already been in contact with Mike a few times leading up to this rega More

by caytb219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott LeStrange, Russell Carter , Steve Krantz

April 15, 2017

Dealership Rating
Employee Rating

4th vehicle in 11 years! I've bought 4 vehicles in the past 11 years from Russell at Criswell and today I got my favorite one thus far!I knew I was upside down in my current S More

by Bear's Blacked-Out Tahoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

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