Mike Ciccone

Honda of Toms River responded

We sincerely apologize for the miscommunication and any frustration it may have caused. We strive to be transparent with every client. All of our fees are clearly disclosed on our website, and we review and explain them before any documents are signed to ensure clients understand the terms of their agreement. If there is anything in your contract that remains unclear, we would be more than happy to review it with you. We have an open-door policy and welcome the opportunity to answer any questions or address any concerns. Our goal is always to provide clear communication and the best possible service, and we appreciate your feedback. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, Thank you for sharing your experience. We’re honored to hear that you’ve trusted us with your 2008 Ridgeline since your purchase and that you’ve consistently received excellent service over the years. We truly appreciate your continued loyalty to Honda of Toms River and look forward to serving you for many more miles ahead. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, Thank you for sharing your feedback. We’re sorry to hear about the frustration regarding your A/C concern, especially with it being just outside of warranty coverage. We understand how disappointing that can be, particularly when dealing with a repeat issue. We’re glad to hear that your service advisor provided kind and professional support during your visit. We also appreciate your understanding given the holiday timing and limited ability to reach corporate at that moment. Your feedback is important, and we will make sure it is shared with our team as we continue working to improve communication and support in situations like this. If you would like to discuss your concerns further, we are always here to help. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, Thank you for your feedback, we’re glad to hear Mike and David worked hard to accommodate your needs and represented Metro Honda well, and we’re sorry to hear about the concern with the cabin filter during your oil change, as we understand how disappointing that can be, and we truly appreciate you bringing it to our attention so we can review what happened and continue improving our service experience. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Honda of Toms River responded

Hi, Your experience matters to us, and we’re sorry that we fell short. We would love the chance to discuss what happened and find a solution. Please reach out to me at dmensch@hondaoftomsriver.com, so we can address your concerns. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Thank you so much for the kind words and continued trust in our dealership! We’re thrilled to hear you’ve had great service experiences and that our team has been fair and timely with your maintenance visits. It means a lot to know you’re considering us for your next vehicle in the future. We truly appreciate your support and look forward to helping you for many years to come!

Honda of Toms River responded

Hi, Thank you for sharing your experience. We’re glad to hear that your visit was fast and efficient and that you felt comfortable with the service provided. We truly appreciate your trust in Honda of Toms River and look forward to serving you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your feedback. We're especially glad to hear that Miles made such a positive impression he takes great pride in his work, and it means a lot to have that recognized. We'll be sure to pass along your compliments to him. Thanks again for choosing Metro Honda

Honda of Toms River responded

Hi, We’re very glad to hear you had a great experience and that multiple members of our team took the time to clearly explain your vehicle’s needs. Helping our guests understand what’s most important first is something we take pride in, so it’s great to know that came through during your visit. We truly appreciate your trust in Honda of Toms River and look forward to assisting you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi RON.DUDAR, Thank you for your continued trust! We’re glad our service team took great care of you during your recent visits. Best wishes, Robert Helle General Manager Honda of Toms River