Mike Beck | Page 2

All the sales people, even the ones that weren't helping me, were very friendly. I would recommend Bob Bell to all my friends. It was an easier experience than I expected! me, were very friendly. I would recommend Bob Bell to all my friends. It was an easier experience than I expected! More

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My husband and I recently went looking around for our dream truck, a 2500 Chevy silverado with a crew cab, 8' bed, duramax diesel, the full package. We had just got off of our midnight police shift, star dream truck, a 2500 Chevy silverado with a crew cab, 8' bed, duramax diesel, the full package. We had just got off of our midnight police shift, starting at 08:30am and first went to Fox in laurel, Maryland. We told them what we wanted, they had first told us what we were looking for did not exist. We test drove a very basic Chevy silverado diesel, liked it, however, it was not what we wanted (package, color, everything). It also did not have an alarm system or automatic locking doors. They were trying to get us to purchase this, for about $50,000, the same price as the fully loaded truck we wanted. Then they ran a search they said of all the dealerships around the area for the kind of truck we wanted, said it does not exist, and tried to throw other trucks our way that didn't even appeal to us. So disappointed, we told them we were going to grab a bite to eat and think it over. When we left there we called up numerous dealerships around our area looking for this truck, no one had it. We called JBA Chevrolet in glen burnie, Maryland, they said they had it. So we drove there, and came to find they just told us that to get us there, they did not have it. Then they told us they could find it for us and have it brought over from another dealership, and told us they found one in Virginia. We also received a phone call from Fox in laurel, Maryland stating they miraculously found the same one in Virginia, as well. JBA told us it would take about three hours for it to arrive, for us to go out somewhere, eat, do whatever. Fox in laurel, Maryland called us as well and said they had the truck coming to them too, that it was on the way. That was around 2:30pm, we were so exhausted, depressed, did not know what was going on, and actually took it upon ourselves to do a search for this truck in Virginia. It was not in Virginia, our dream truck was at Bob Bell Chevrolet in Baltimore! We spoke on the phone with one of the managers, who was very nice and professional, told him what we went through all day, and he said no dealership is getting this truck, if we want it we need to go there, and yes it is really there. We were ecstatic and immediately drove there. As soon as we pulled up in the parking lot, we saw it, our dream truck, right in front of u! Fox in laurel, Maryland lied to us, 1. Telling us it did not exist, and 2. Telling us it was on its was (from Virginia), JBA Chevrolet in glen burnie, Maryland lied to us, 1. Telling us they had it, making us drive all the way there for nothing, and 2. Also telling us it was on its way there from Virginia. Well we found it, and NOT in Virginia. The entire staff was very welcoming and professional upon our arrival and entire time there. Melanie Sersen was awesome working with us, assisting us with our paperwork, also gave us the manual and keys! The manager came out to greet us, shook our hands, and was just very genuine and appreciative. You hardly ever see managers AND staff that have such positive attitudes, and are so professional and willing to help you out- But Bob Bell Chevrolet in Baltimore has all of that. Even our dream truck! Once we finished all of our paperwork with Melanie, we met with Lisa Henderson. She was absolutely fantastic, really helped us out and took care of all of our financial work. She did it quick too, we even got our license plates! Between her and Melanie getting us all situated, we were in and out of there less than 2 hours. It was such a great experience, we were very satisfied with everything. Our only complaint is that we did not go there first, that we wasted our time at Fox in laurel, Maryland and JBA Chevrolet in glen burnie, Maryland. Do yourself a favor, skip all the bullsh*t and go straight to Bob Bell Chevrolet in Baltimore, they'll treat you right and really do have what you are looking for! More

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