Mike Barnett | Page 2

on 11/17/25, I brought my 2025 F-150 Platinum truck in for recall work. On 11/25/25, I had to retrieve some personal items from my truck as the repairs were more extensive than initially expected (it was for recall work. On 11/25/25, I had to retrieve some personal items from my truck as the repairs were more extensive than initially expected (it was discovered the engine required replacement). While retrieving my items, I observed several tree leaves on top of my truck indicating that it had been stored outside for some period of time. On 12/15/25, the work was complete and they brought my truck to me. There was an obvious new chip in the hood paint which was definitely not there before (I kept it in the garage and would have noticed). The dealership is now claiming no responsibility for the necessary paint repair. I said that they photographed the truck upon my delivery to them and they should look at it. They said they could not conclusively determine whether or not the chip in the paint was already there (which sounds a lot like they saw no chip in the paint previously, but simply do not want to fix their mistake). More

by OSBORNEAIA Verified Customer Verified Customer

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Thank you for the prompt courteous service. Great job as always. Will be back next time. Great job as always. Will be back next time. More

by roger.ahuja Verified Customer Verified Customer

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Excellent customer service and I didn’t have a long wait time for my service to be completed time for my service to be completed More

by shelly.barnett8586 Verified Customer Verified Customer

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They always do a great job with our car and we love the pick up service pick up service More

by KAYLEEMARIE2019 Verified Customer Verified Customer

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Pretty good besides made an appointment for suspension work and haven't had a call back in over a year because I need a loaner. work and haven't had a call back in over a year because I need a loaner. More

by duarteoscar24 Verified Customer Verified Customer

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Job well done in a timely fashion. I’ll be back . Love that the oil change is included I’ll be back . Love that the oil change is included More

by SJALOWIEC Verified Customer Verified Customer

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Everything was fast, easy, and everyone was nice and had great service skills. They were swamped, and still gave great customer care. great service skills. They were swamped, and still gave great customer care. More

by E Pool Verified Customer Verified Customer

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Great they started using text to communicate. . However the communication wasn’t great but I’m sure they are overwhelmed at times . However the communication wasn’t great but I’m sure they are overwhelmed at times More

by Sooner73239 Verified Customer Verified Customer

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Horrible experience. Had my vehicle for 14 days, never even looked at it for 5 days could not get any answers on what they were doing or going on, noone called me. Voicem Had my vehicle for 14 days, never even looked at it for 5 days could not get any answers on what they were doing or going on, noone called me. Voicemails left for service manager and facility manager, neither called me back. Was promised it would be done by 5 o clock on a wednesday, we stayed in okc all day waiting and then it wasnt done and noone called. Will never go back. More

by kellyspringer0 Verified Customer Verified Customer

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Denise and the team at Metro Ford OKC are the best in the business! Always there to help in any way possible to make sure your service needs are always met. business! Always there to help in any way possible to make sure your service needs are always met. More

by Pucksnmoore Verified Customer Verified Customer

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