Mike Baker | Page 8

I will start with I have been a very loyal customer of this establishment for the last 7 years including purchasing my current 2021 GMC Acadia here in October 2020. However, since the switch from Sulliva this establishment for the last 7 years including purchasing my current 2021 GMC Acadia here in October 2020. However, since the switch from Sullivan Buick GMC to Arlington Heights Buick GMC, the quality of my service visits has gone down considerably. My last several oil changes and tire rotations have been very slow, even with appointments. However, my last appointment was a total disaster for me. I scheduled a 4pm appointment on a Friday afternoon as my battery was giving me troubles and when I showed up for my appointment, I was told that I would have to leave my vehicle overnight as they had nobody in the shop to switch out the battery. I told the young man that I had an appointment for 4pm and the listed service hours on their website is till 6pm, so why cant he honor my appointment. Was told their website is wrong and should never have given me a 4pm appointment. I walked over to the garage entrance where I saw at least 10 employees standing around in the garage chit chatting, so asked him to see if someone would help me since I couldn't turn off my car without need a jump due to bad battery. He told me to come back tomorrow, at which time I told him he just lost my business and I would not be coming back. I have never been treated this way at any other dealership and never when it was still owned by Sullivan. More

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I've been coming to this dealership for 14 years and I'm always completely satisfied with the excellent service at this dealership! always completely satisfied with the excellent service at this dealership! More

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Satisfied as always. I have been dealing with Mike Baker for a long time and he has always had a good crew I have been dealing with Mike Baker for a long time and he has always had a good crew More

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Great Service and quick turnaround. Fixed the issue and did not try to upsell. Thanks! Fixed the issue and did not try to upsell. Thanks! More

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We. had a great experience at this dealership. The people were quite nice and the service process was finished in 2 hours. Would definitely recommend. had a great experience at this dealership. The people were quite nice and the service process was finished in 2 hours. Would definitely recommend. More

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Service is Excellent. Always great people to work with who pride themselves in doing their very best in taking care of the customer. Brian Poteracki, Service Advisor, al Always great people to work with who pride themselves in doing their very best in taking care of the customer. Brian Poteracki, Service Advisor, always takes care of my service needs. I have known Mike Baker, Service Manager, for about 25 years originating at Joe Mitchell Buick on Mt. Prospect, IL. From courtesy shuttle rides, to towing to AH Buick for breakdowns, to loaners/rentals as needed. All Good! More

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Service Advisor Brian Poteracki took care of my second key programming very happy with the time that it took to get it done, i will recommend AH Buick GMC to all my friends and family members. key programming very happy with the time that it took to get it done, i will recommend AH Buick GMC to all my friends and family members. More

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Scott took excellent care of me today. He's a good addition to Mike's team. He's a good addition to Mike's team. More

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Appreciate the team getting us in for a last minute service and providing great customer value! service and providing great customer value! More

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The service and the service writer took care of me and Brian was who took care of me, He is polite took care of the service on my car that was needed. He listens to my problem and I always get first cla Brian was who took care of me, He is polite took care of the service on my car that was needed. He listens to my problem and I always get first class service and the car is taken care of right, Wallace Dorman More

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