Miguel Lazo | Page 5

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Hearing that the service on your Dodge Durango got you back on the road faster than expected is rewarding. We’re glad both Miguels provided fantastic support at the desk and in service. Your kind words and five-star rating mean a lot to our service department.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Our service team enjoyed explaining each step of the service on your Gladiator, and we’re glad it was quick and thorough. Hearing that you’ll be back means a lot to us.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Knowing that having your Ram 2500 ready to go in just a few hours made your experience amazing is rewarding. Hearing that you found our service the best out there means a lot to our team. Miguel appreciates your kind words and looks forward to helping you again.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Your praise for the prompt, efficient service from check-in through your consultation with Miguel highlights what our service department aims for in every visit. Knowing that your Charger received attentive care means a lot to our team.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thanks for sharing your experience. We’re pleased to hear that bringing in your Ram ProMaster City is always pleasant and you appreciate the updates we provide. We look forward to helping with your next service visit.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We understand your concern; however, the complimentary oil change performed on your vehicle did not require draining, opening, or servicing the cooling system. During our inspection, our technicians documented several existing concerns, including a significant issue involving the oil cooler. An oil cooler or related component concern can contribute to coolant loss, which is why the condition was brought to your attention and repair recommendations were provided. No additional repairs were performed without your authorization. We encourage you to contact our service department so we can review the inspection findings with you and inspect the vehicle to determine the source of the coolant loss.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to hear Miguel and our team provided such courteous and professional service on your Jeep Wrangler. We’re grateful you’ve shared your experience with friends and family. Thank you for the kind feedback.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to know our team’s friendliness and expertise made a difference during your Ram 1500 service. We’re pleased the facility’s cleanliness stood out and appreciate your recommendation. Enjoy the drive!

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Knowing that Miguel’s assistance made the service process clear for your Dodge Durango is wonderful news. Thank you for the five-star rating and for acknowledging our team’s efforts. We look forward to helping you again in the future.