Mick Schott | Page 89

New car I had a good experience with the dealership. My salesman was awesome. Was not real fond of the gentleman who showed us the paper of our monthly paymen I had a good experience with the dealership. My salesman was awesome. Was not real fond of the gentleman who showed us the paper of our monthly payments and years we can finance the car ( not the finance guy). He was very fast speaking and was not willing to try to get my payments lowered. Oh well not a big deal. Finance guy was very good but yet talked a little fast. One other thing I know the dealership was busy in the service dept but I had to bring back my car to get detailed as it would of taken another 2 hours to get this done and I was already at the dealership 4 hours. Not sure if the service dept is separate from the detailing dept but I really didn't see new cars flying out. Ao nor real sure why they couldn't get to my car. Also the car had to be jumped twice before they put anew battery in it. Thanks More

by BOWLER553 Verified Customer Verified Customer

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First oil change Even though I did not make an appointment for the service they took my car on a Monday afternoon and serviced it. YAY saved me a trip to Rockwall from Even though I did not make an appointment for the service they took my car on a Monday afternoon and serviced it. YAY saved me a trip to Rockwall from Athens. I walked to Costco but they had a shuttle that would have carried me and picked me up but it was a pretty day so I made the most of it. Great bunch of people. Shout out to Carl Miller who stopped to say hello when came into the building ... he was my salesman. More

by BERMADEEGEAR Verified Customer Verified Customer

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Routine car maintenance I scheduled Toyota Rockwall for routine 15K car service. Once there Mick realized my 10K car service (which I believed had been done at Toyota Richar I scheduled Toyota Rockwall for routine 15K car service. Once there Mick realized my 10K car service (which I believed had been done at Toyota Richardson when my car was at the shop for repairs) had not been done. We contacted Toyota Richardson body shop and they reported my car had been taken to the maintenance center, but there was no indication the service had actually been completed. Toyota Rockwall did the car maintenance for 10K and 15K. I was impressed and pleased with the due diligence of Rockwall Toyota and Mick. I will return to Toyota Rockwall for future car service. More

by lori.dowdle Verified Customer Verified Customer

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Disapointed The hood of our RAV4 got damaged, we would like to get it replaced, but they do not do that at the Toyota service center. The hood of our RAV4 got damaged, we would like to get it replaced, but they do not do that at the Toyota service center. More

by DENIS3 Verified Customer Verified Customer

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Made an appointment and I was in and out Appointment made life easy. Got right in and out with very little wait time. Hours of service also allow for a more flexible time frame for my family Appointment made life easy. Got right in and out with very little wait time. Hours of service also allow for a more flexible time frame for my family. More

by DWASHBURN63 Verified Customer Verified Customer

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Great customer service Mick is a great advisor! Even if over busy he makes it a point to explain and talk with every customer about their car needs Mick is a great advisor! Even if over busy he makes it a point to explain and talk with every customer about their car needs More

by KENDRAHUYCK Verified Customer Verified Customer

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Excelent service - find and fix! I noted to the service rep (Mick) that I heard an unusual noise from the engine area. They checked it out, located the source (water pump) and fixed I noted to the service rep (Mick) that I heard an unusual noise from the engine area. They checked it out, located the source (water pump) and fixed it promptly. Polite, professional service - again. This dealership has a great service department. Thanks also to the hands on mechanic in the shop. More

by BNOLAN5693 Verified Customer Verified Customer

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Last minute, no worries I was running ahead of my next oil change, but needed inspection. I dropped in without an appointment, they performed the services in short order and I was running ahead of my next oil change, but needed inspection. I dropped in without an appointment, they performed the services in short order and did a nice job cleaning my Tundra. Much appreciated!!! More

by acoker Verified Customer Verified Customer

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Park Assist Service My high rating is based on the high quality of my customer service experience. Much attention to detail by the service personnel assigned to me. My high rating is based on the high quality of my customer service experience. Much attention to detail by the service personnel assigned to me. More

by MELISSAFAIN Verified Customer Verified Customer

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If you want help then ask for Mick. He is Awesome!!!! You can't ask for a better person to work with than Mick at Toyota of Rockwall. My Mother had an issue with the gas cap on her handicap van and Mick You can't ask for a better person to work with than Mick at Toyota of Rockwall. My Mother had an issue with the gas cap on her handicap van and Mick diligently worked for two weeks for us to get that fixed and he did get it fixed!! He's awesome! He's honest. He won't tell you something just to make money. He's a good honest person. Ask for Mick!! If he's not there then ask when he will be. He's the best. More

by Allen Verified Customer Verified Customer

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