Michelle Fontaine | Page 9

3rd Fors Eacape purchased from Flood Ford. Wouldn’t go anyw Love the family and the staff at Flood are amazing. Eaxh one is professional courteous and great to work with. I would highly recommend Flood to ever Love the family and the staff at Flood are amazing. Eaxh one is professional courteous and great to work with. I would highly recommend Flood to everyone. Outstanding company to have in Rhode Island More

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Amazing experience Chase Sullivan was by far the best and most knowledgeable salesman I encountered while looking for my 2018 Ford F-150. He made the process quick and Chase Sullivan was by far the best and most knowledgeable salesman I encountered while looking for my 2018 Ford F-150. He made the process quick and east. Highly recommend More

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Great experience overall This is the first time I ever purchased a car through a dealership. I knew exactly what kind of car I wanted so I searched the internet and found it a This is the first time I ever purchased a car through a dealership. I knew exactly what kind of car I wanted so I searched the internet and found it at Flood Ford. The people there are wonderful. Great customer service and very friendly. I dealt with Marissa and she is very sweet and patient as I had to deal with the insurance company that took a little longer than I thought. But they held my vehicle for me and I love my car. I would highly recommend Flood Ford to anyone as I had a great experience. More

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Best Car buying experience I have ever had My title to this review sums it up. Everything about the experience was fantastic. Marissa was great to work with and in no way your typical annoying My title to this review sums it up. Everything about the experience was fantastic. Marissa was great to work with and in no way your typical annoying pushy sales person. She was the exact opposite. Kind, caring and considerate. She had a very very good understanding of a car that literally hit their lot one day before I showed up to look at it (a 2020 ford explorer). Brought the wife and kids back a couple days later to see the vehicle. The rest is history. Mike the general manager was just as easy to work with and not pushy. Completely honest in every way, I never felt taken advantage of. The finance manager Joe was again super easy to work with, he never tried to push all of those warranties on me. I really cant say enough about Flood ford. Top notch crew and this is coming from a person who has bought 15 cars in the last 23 years between myself and my wife. If you are looking for a ford, visit Flood, you wont be disappointed. More

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Fantastic Purchase Experience From initial contact, through the purchasing process Michelle Fontaine was responsive and informative. My hand off to Chase Sullivan to complete the p From initial contact, through the purchasing process Michelle Fontaine was responsive and informative. My hand off to Chase Sullivan to complete the purchase was seamless. One of the easiest car purchasing experiences I've had. More

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The best place to get a vehicle. The team of Mike Wilbur, Jason Arruda , and Joe Pezza worked with me and were very professional. I left with the vehicle I wanted. Thanks The team of Mike Wilbur, Jason Arruda , and Joe Pezza worked with me and were very professional. I left with the vehicle I wanted. Thanks More

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2018 Ford Focus Overall a hassle free experience. I contacted a few dealerships but Michelle from Flood was the only person to actually ask me specifically what I wa Overall a hassle free experience. I contacted a few dealerships but Michelle from Flood was the only person to actually ask me specifically what I was looking for. She helped set up a test drive and I worked with John to check out the car. There was no pressure to buy and the pricing was fair. Everything moved swiftly and I felt that Flood valued me as a customer. More

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Left me with no worries about service Went to several dealerships, one walked away when I mentioned interest in a used 2014 car. Drove just down the road to Flood Ford , said I wanted to Went to several dealerships, one walked away when I mentioned interest in a used 2014 car. Drove just down the road to Flood Ford , said I wanted to trade my 2011 Escape LTD 3.0 for a newer version. John DeRobbio met me and quickly narrowed down my vehicle wants; horsepower, trim, Heated seats, fog lights for deer ( saved my butt too many times too count). We went for a ride in a new arrival Escape Titanium with the larger engine and I pinned him to the seat getting on Rte 4:sorry. No turbo lag and the shifting was smooth. As this car was uninspected, they went thru it with a fine tooth comb. After all the work they did, I have no complaints about not haggling for higher trade in value. Even dropped the gas tank to replace fuel pump- woulda been pissed about that 2 month down the road. Anyway, I would have a beer with John, felt like family. Thanks, Bob More

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Great Customer Service Total no hassle car buying experience really appreciate that! Outstanding service right out of the gate called dealership and spoke with Michelle via Total no hassle car buying experience really appreciate that! Outstanding service right out of the gate called dealership and spoke with Michelle via email. When I arrived at Flood Ford car was ready for me to test drive. Sales person Sophia fantastic and Joe in the finance department top notch! I will and would recommend Flood Ford for all my car buying experience in the future. Thanks Tom R More

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Couldn't have been smoother! John and Michelle couldn't have made this a smoother transaction. Much of the preliminary work was done via email, making the best use of my time. In John and Michelle couldn't have made this a smoother transaction. Much of the preliminary work was done via email, making the best use of my time. In the past six years, my wife and I have gone to Flood Ford and John Derobbio for six Escapes. We wouldn't continue to do so if it weren't an excellent experience. When you're in the market for a new car, I highly recommend that you contact Michelle and John. More

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