Michael Vazquez | Page 3

Brandon Honda responded

Thank you for your feedback, and I want to sincerely apologize for the frustration you’ve experienced. Purchasing from a distance should not feel this difficult, and I regret that the coordination with paperwork, deposit credit, and communication has caused you to take additional time off work and rearrange transportation. This is not the level of service we want to provide. I’ll be reviewing your situation with our team to ensure the process is handled correctly and promptly moving forward. I’d also welcome the opportunity to speak with you directly so we can clear up the issues and get you taken care of as quickly as possible. Sincerely, Justin Jarrell General Sales Manager Brandon Honda 813-664-1234 justin@brandonhonda.com