Michael Tufano | Page 10

Oil Change and Tire Rotation Chapman is customer first, I used their QuickLane service which doesn't require an appointment, and was in/out in less than 60-mins. Plus, the Parts D Chapman is customer first, I used their QuickLane service which doesn't require an appointment, and was in/out in less than 60-mins. Plus, the Parts Desk was able to assist me with a quick change of a battery in my key fob. Great experience, as always! More

by PATERJA Verified Customer Verified Customer

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They were very helpful, listened to what I thought was wrong with the vehicle and scheduled me in quickly. Were helpful and courteous even when it came to scheduling because I couldn’t leave my truck over wrong with the vehicle and scheduled me in quickly. Were helpful and courteous even when it came to scheduling because I couldn’t leave my truck overnight. More

by sheldonbihpet Verified Customer Verified Customer

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Patient and effective My Ford vehicle was having an electrical issue that was intermittent. Mike and Kyle were very patient with me throughout the issues. Finally we were a My Ford vehicle was having an electrical issue that was intermittent. Mike and Kyle were very patient with me throughout the issues. Finally we were able to pinpoint the problem and it was quickly repaired. More

by ceocin Verified Customer Verified Customer

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Oil Change The oil change took over an hour and a half. When it was time to pay, the system would not except my Ford points. The manager noted that he would exch The oil change took over an hour and a half. When it was time to pay, the system would not except my Ford points. The manager noted that he would exchange the points on Monday, when hopefully the system is back up. More

by mikemahoney4 Verified Customer Verified Customer

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The new location is beautiful and it’s reflected in the service level as well. It’s a pleasure to come here now. Surprisingly great price on new tires too! service level as well. It’s a pleasure to come here now. Surprisingly great price on new tires too! More

by SCHENKREF Verified Customer Verified Customer

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Great First Experience I needed to get a recall taken care of on my car and also asked the guys at Ford to take care of my state inspection/emissions so I could get everythi I needed to get a recall taken care of on my car and also asked the guys at Ford to take care of my state inspection/emissions so I could get everything handled at one time. I also had windshield wipers and a new tail light that I hadn't had a chance to install. I dropped off my car in the morning and they had it finished by lunch! The pricing was less than I had expected and my car is running great. Michael's customer service was top notch and he kept me in the loop from start to finish while my car was worked on. I also wanted to note that I had a great experience with their shuttle service. Both gentlemen who drove me to and from work, were friendly and great to talk with. I have been to other Ford dealerships with a past vehicle and while they were fine, the customer service here at Chapman was the best I've experienced. More

by Melinda M Verified Customer Verified Customer

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Always excellent service!!Take good care of my auto and Always excellent service!! Take good care of my auto and my husband as he waits Answers questions and offers additional service if they think it’s b Always excellent service!! Take good care of my auto and my husband as he waits Answers questions and offers additional service if they think it’s beneficial More

by KAREN_BUCKWALTER Verified Customer Verified Customer

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Outstanding in every way! From the ease of scheduling an appointment online to being helped by a service representative as soon as I walked in the building, the experience was From the ease of scheduling an appointment online to being helped by a service representative as soon as I walked in the building, the experience was quick and easy! I was in and out in 45 minutes and the waiting area was comfortable and clean. More

by tfelski Verified Customer Verified Customer

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Especially Helpful They were very helpful with the overall insurance process of getting our vehicle repaired. The workmanship followed suit with. It was so appreciated. They were very helpful with the overall insurance process of getting our vehicle repaired. The workmanship followed suit with. It was so appreciated. Thank you! More

by jwousa Verified Customer Verified Customer

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Excellent service in all respects The service, as usual, was excellent in all respects, especially with the service provided by Mike Tufano. I have one suggestion: provide more staff The service, as usual, was excellent in all respects, especially with the service provided by Mike Tufano. I have one suggestion: provide more staff to handle incoming customers who are signing in for service work. More

by GEORGELISMD Verified Customer Verified Customer

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