Michael Smith

I have 2013 Ford Fusion witch I took to Ford of Boerne, TX. in September, for issues shifting gears and some unusual engine noise. After they looked at it they told me that the clutch and clutch assembly TX. in September, for issues shifting gears and some unusual engine noise. After they looked at it they told me that the clutch and clutch assembly needed to be replace. I was told by the customer service representative (Jeff) who check me in and kept me updated on the status, that the replacing the clutch and clutch assembly would fix my issues shifting gears, however the noise was from the transmission, and they don’t have parts to fix it, but it wouldn’t be an effect the drivability of the car and asked if I wanted to continue to move forward replacing the clutch? Based on that information, I said yes, under the impression that the function of the vehicle would be good and I would only have the abnormal engine noise. Upon my car being returned to me, I was told that it was “shifting like a dream”. I then drove the car home and found that the shifting issue had not been fixed, so I returned to Ford of Boerne to address the issue once more and was then told that the only way to fix the gear shifting issue would be to replace or rebuild the transmission, but they were unable to do it and sent me to another auto mechanic shop which has had numerus issues getting the parts. All of this took place in September, and here we are in January, 4 months later and I still don’t have my car back because they can’t get a bearing, because FORD doesn’t make replacement parts for the Ford Fusion! So now I have to replace the whole transmission, but when I spoke to the person in the parts department to try and order a new transmission, he was very belligerent and rude before hanging up the phone on me. So now, I essentially, I have a 1-ton paperweight! I used to like Ford vehicles, but after this debacle, I see no reason to ever buy a Ford again (and I’m in the market for a vehicle for my daughter too, not to mention that I’m going to have to replace my Fusion, since I can’t get it fixed. Who wants to buy a car you can’t get fixed when something breaks and ends up making it worthless! More

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This is the most unprofessional dealership I have ever dealt with in my entire life. Had a deal on a used car offered to give them a deposit to hold the vehicle until I could get there from 3 hours away dealt with in my entire life. Had a deal on a used car offered to give them a deposit to hold the vehicle until I could get there from 3 hours away and the sales man said it was ours until the following day. Called the next day to get a buyers order for the bank and was informed that the vehicle had been sold out from under us to another customer. Not Professional at all. More

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I love my car but I’ll never buy a Ford again because of the service or lack there of! They will not go out of their way to help, they can’t offer solutions with their problems. It’s a 2 month wait for loan the service or lack there of! They will not go out of their way to help, they can’t offer solutions with their problems. It’s a 2 month wait for loaner cars if your car is in the shop for warranty work. My experience with other dealerships such as Mazda was truly a VIP service. Ford definitely needs to take notes on how to treat their clients More

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An Unexpected and Impressive Buying Experience With some reluctance, I felt the time had come to replace my great 8-year old F150. The San Antonio dealership where I had purchased and maintained m With some reluctance, I felt the time had come to replace my great 8-year old F150. The San Antonio dealership where I had purchased and maintained my truck had lost my respect, loyalty and support for their deteriorating and disappointing customer service support. Eventually, I focused on dealing with Ford of Boerne, in the hopes that I could "survive" the normal xxxx of purchasing a new vehicle; From the time I walked into the dealership (Prior to the visit I had spoken to the online sales manger, Mike and my designated salesman, Adrian, narrowing my desires to a Ranger) I was warmly greeted by all staff members. Unexpectedly, the negotiations were cordial and transparent, as I also worked with sales manger Jim. The respect and customer support was superlative, especially when I requested a last minute change in the purchase. The finance representative, J. Michael and his manger, Mr. Galvan were unexpectedly (to me) open and supportive of my last minute change. Bottom line, my overall experience was IMPRESSIVE and I felt I was treated in a friendly, honest,and transparent manner; relieving much of my aforementioned anxiety. At this time, Ford of Boerne has earned my trust and business in the years to come. More

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Looking for a 2019 F150 with specific color, trim and options. Contacted multiple dealers looking for best price. Ford of Boerne had a truck that matched my specs. Michael Smith quoted me an out the door options. Contacted multiple dealers looking for best price. Ford of Boerne had a truck that matched my specs. Michael Smith quoted me an out the door price of $48,829. Another dealer quoted me a price of $46,362 for the same truck. Vin numbers matched. More

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They didn't live up to the deal. A bad experience from beginning to end. We ended up walking out on the deal because they did not live up to their end of it. We regret ever having w A bad experience from beginning to end. We ended up walking out on the deal because they did not live up to their end of it. We regret ever having wasted time with them. They were unethical, dishonest, and incompetent. We saw a car we liked on their website and had them send us the sticker so we could see what it had on it and the price. When we got to the dealership, we found they put a SECOND sticker on the car with another $1300 of dealer-added options, like paint and interior protection (which is invisible), tinted windows, nitrogen in the tires, and some insurance-like coverages, none of which we wanted. These are all the things consumer groups have been telling people to avoid for decades, but this dealership is still doing all the same old unethical dealer tricks. We drove around the lot in a golf cart for 15 minutes because the salesman couldn't find the car we came to see, and when we found it, it had a dead battery. After dealing with 6 different salesmen and managers, we came to a deal on the car, which included a new battery to replace the dead one. But before getting to a deal, we had to go through more of the same old dishonesty. They told us they were selling us the car "below cost" and "weren't making any money on it." Well, I must be the best negotiator in the history of the world because just about every car dealer for the last forty years has told me that. When I asked what the $150 Document Fee was for, they "didn't know". Just consider that at a wage of $20 per hour, that would pay for 7 1/2 hours of document preparation. Ridiculous. When we showed up at the agreed-upon time and day to get the car, they again couldn't find it and had done nothing to prepare it, including not having the new battery we agreed upon. We walked out and are glad we did. I would have regretted giving them my money. More

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