Michael Robinson
Michael Robinson at Mercedes-Benz of Boston

Michael Robinson | Page 17

Service Consultant

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

5.0
179 Reviews
5.0

179 Reviews

Write a Review

179 Reviews of Michael Robinson

July 02, 2021

Dealership Rating
Employee Rating

They don’t take care of you if they think you’re not rich. Had to wait 30 minutes for an appointment when there were no other customers at the time. Staff is generally unprofessional and I had to ask my More

by Argoyle2758and
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 16, 2021

Mercedes-Benz of Boston responded

We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. If you would like to discuss this issue further, please don't hesitate to reach out to me directly. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

June 30, 2021

Dealership Rating
Employee Rating

Good service and keep schedule, this time air pressure warning still on when car was returned. More

by Prichett
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chip McCarty

Jun 30, 2021

Mercedes-Benz of Boston responded

Thanks for your feedback. Please reach out to our service team if there is anything more we can address.

June 19, 2021

Dealership Rating
Employee Rating

The service adviser was really , really bad.Terrible experience, no communication, slow and incompetent service. Waited 3 days for diagnostic, much better going to the greasy guys on any gas station. More

by echapkanov
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Vo

Jul 15, 2021

Mercedes-Benz of Boston responded

We appreciate you bringing this information to our attention. I would be interested in hearing more about this experience so I can address these concerns with the team. Please reach out to me at your earliest convenience. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

June 03, 2021

Dealership Rating
Employee Rating

Mike Robinson was super helpful when I brought my car in for service. He went above and beyond. He is always so nice and very communicative in all of his explanations. More

by Kevin_L
Recommend Dealer
Yes
Jun 03, 2021

Mercedes-Benz of Boston responded

Thank you for the five-star review, Kevin! We're so glad Mike and our team went above and beyond! We'll see you next time! - Mercedes-Benz of Boston

May 28, 2021

Dealership Rating
Employee Rating

i’ve purchased and serviced many mercedes vehicles at chambers and have always been satisfied. i’d like to give a special shout out to mike robinson who always provides exceptional service. More

by hughesholding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paolo Castro

Jun 02, 2021

Mercedes-Benz of Boston responded

We're so glad to have you as part of the Herb Chambers family. Thank you for your great feedback on Mike and the Mercedes-Benz of Boston team!

May 22, 2021

Dealership Rating
Employee Rating

Every time when I service my car, people at dealership are professional and friendly. Estimate is generated up front, and work is done in time. More

by Marcin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2021

Mercedes-Benz of Boston responded

Thank you for choosing Mercedes-Benz of Boston, we appreciate your positive feedback!

May 21, 2021

Dealership Rating
Employee Rating

I’m especially happy with the service I receive. I would recommend the service department and the quality of your extended warranty and I’m very content with the quality of service I receive from Mr. Robins More

by Awade
Customer Service
Friendliness
Recommend Dealer
Yes
May 21, 2021

Mercedes-Benz of Boston responded

We are honored to receive your support, Awade. Thank you! - Mercedes-Benz of Boston Team

May 20, 2021

Dealership Rating
Employee Rating

I Have purchased three cars through this dealership and I find them exceptional. Pleasant People to work with. Thanks I I i I i I More

by Lynda
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Paolo Castro, Jhonathan Linares , A.J Rana

May 20, 2021

Mercedes-Benz of Boston responded

Thank you for your loyal business with us at Mercedes-Benz of Boston, Lynda! We're so glad to have you as a customer and look forward to your next visit!

May 14, 2021

Dealership Rating
Employee Rating

I own a 2004 Mercedes in mint condition (CL 55. AMG). Parts are becoming an issue but I want to keep the car. This dealer has been able to service the car More

by pware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albert Berisha

May 14, 2021

Mercedes-Benz of Boston responded

Thank you for the review! We're happy to hear you will continue working with our service team for your 2004 CL 55 AMG! We appreciate your patience and understanding as parts become scarce and we'll continue to strive for the best care for you and your vehicle! See you next time! - Mercedes-Benz of Boston

April 30, 2021

Dealership Rating
Employee Rating

Never disappointed. Everyone in the dealership are friendly and provide quality services. The loaner car is always clean and feels like I got a new car. More

by Mbreview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albert Berisha , Receptionists.

Apr 30, 2021

Mercedes-Benz of Boston responded

We are so happy to hear that our team at Mercedes-Benz of Boston can provide such great service for you! Thank you for this review!

Apr 30, 2021

Mercedes-Benz of Boston responded

We are so happy to hear that our team at Mercedes-Benz of Boston can provide such great service for you! Thank you for this review!

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