Michael Rammah | Page 3

Albrecht Subaru of Wakefield responded

Your praise for Michael’s kindness and clear explanations is wonderful to hear. Hearing that the service on your Subaru Forester felt understandable and smooth means a lot to our service team. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

Albrecht Subaru of Wakefield responded

We’re glad Michael’s clear explanations made your Forester’s maintenance stress-free. Knowing you felt comfortable asking questions means a lot to our service department. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

Albrecht Subaru of Wakefield responded

We’re glad Michael took the time to explain each issue and the necessary repairs to keep your Subaru Forester in top shape. Hearing that his attentive service and clear answers gave you confidence means a lot to our service department. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

Albrecht Subaru of Wakefield responded

We’re glad the service on your Subaru Crosstrek was both fast and friendly. Your kind words and five-star rating mean a lot to our service department. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

Albrecht Subaru of Wakefield responded

Thank you for the five-star rating! Hearing that your appointment began promptly and your oil change and tire rotation were completed quickly is rewarding. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

Albrecht Subaru of Wakefield responded

We’re sorry to hear that your visit left you feeling this way. Our intention during any service visit is to make customers aware of items our technicians identify during their inspection, including maintenance or repairs that may be needed now or should be considered in the future. These recommendations are provided for your information, no cost to you is incurred, and no additional work is performed without the customer’s authorization. That said, if any of the items we recommended had already been completed, we understand why that would cause you to question the accuracy of the inspection and lose confidence in our recommendations. Earning a customer’s trust is more important than simply making a recommendation. Unfortunately, we did not accomplish that during your visit. Should you change your mind about our facility in the future and wish to try us again, or if you would like to discuss your visit in more detail, please reach me directly at 774-269-7040. Paul Barton General Manager Albrecht Subaru of Wakefield

Albrecht Subaru of Wakefield responded

Your note about Michael’s attentiveness and clear updates highlights our commitment to transparent communication. Knowing you consistently have positive experiences when you bring your Forester to our Wakefield service department is truly rewarding. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

Albrecht Subaru of Wakefield responded

Knowing you felt heard and understood throughout the service on your Subaru Forester truly means a lot to our team. We’re glad our service department could accommodate your hearing needs and provide informative, friendly updates. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

Albrecht Subaru of Wakefield responded

Knowing our prompt, efficient service on your Subaru Forester and that the loaner car kept you moving smoothly means a lot to our service department. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

Albrecht Subaru of Wakefield responded

Thank you for the five-star rating! Hearing that our service reps listened and explained everything up front during your Subaru Outback service means a lot to our service department. Get Respect at Albrecht Paul Barton General Manager 781-246-3331