Michael Potteiger | Page 4

SERVICE ON MY CAR Michael was very helpful and patient, he listened to my complaint about the car. The service did make a change in the performance of my car. Michael was very helpful and patient, he listened to my complaint about the car. The service did make a change in the performance of my car. More

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Great Friendly Service My experience with the service department has been friendly and prompt. Mr. Potteiger has a great way of treating his customers as if they were the o My experience with the service department has been friendly and prompt. Mr. Potteiger has a great way of treating his customers as if they were the only customer coming in for the day and connecting at a personal level to meet the customers needs. More

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Service Mike had my car out and washed faster then I anticipated. The service department has always been attentive to my concerns. Waiting area is pleasant Mike had my car out and washed faster then I anticipated. The service department has always been attentive to my concerns. Waiting area is pleasant with good snacks. More

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Service over the last 3 years with Michael Michael has serviced my vehicle for 3 years. He has always been professional and honest in his evaluation of my needs. He works with me to find the le Michael has serviced my vehicle for 3 years. He has always been professional and honest in his evaluation of my needs. He works with me to find the least expensive solution that solves the problem. I can't say enough about his consistency and helpful attitude. More

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Knowledgeable, courteous and efficient, all you can ask for in a dealership The experience I have had at Mercedes-Benz of Gainesville has been all you can hope for. The service is of the highest quality Merc in a dealership The experience I have had at Mercedes-Benz of Gainesville has been all you can hope for. The service is of the highest quality Mercedes-Benz of Gainesville has a gem in Mike Pottinger that makes working with the dealership a pleasure. As a person with little knowledge in this field Mike explains everything that needs to be done with my car and explains why certain tasks should be done and whether each one should be completed or not at that time or I can wait. I have always gotten an appointment immediately and given a courtesy car when necessary. The service center is professional, knowledgeable, punctual as well as personal, I feel they know me and my car. Attention to customer service and the entire customer experience will defiantly influence me when I go purchase another car. You could not ask for a better dealership. More

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Satisfied Customer Since moving to Gainesville Michael’ P has been my service advisor and he has remained professional and truthful at all times regarding my service nee Since moving to Gainesville Michael’ P has been my service advisor and he has remained professional and truthful at all times regarding my service needs and requests. More

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Recent B service and fix smell when I start the AC As usual the service staff are a joy to work with and do everything to make it easy to get the service I need. I’m a little disappointed that the smel As usual the service staff are a joy to work with and do everything to make it easy to get the service I need. I’m a little disappointed that the smell from the AC is still present. I wish it had been thoroughly checked before returning the car to me. Now I have to call again and arrange for another fix. More

by Bbranin Verified Customer Verified Customer

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Good service Service is great and customer service is amazing The only issue that I hope some day Mercedes change is that they charge for telling why the check Service is great and customer service is amazing The only issue that I hope some day Mercedes change is that they charge for telling why the check engine light is on in a vehicle. More

by EDGARRUIZ450 Verified Customer Verified Customer

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my experience I found the entire experience to be very professional. I experienced quick, efficient service, convenient drop-off and pick p, and an exceedingly frie I found the entire experience to be very professional. I experienced quick, efficient service, convenient drop-off and pick p, and an exceedingly friendly staff More

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Professional courteous respectful and friendly service Professional - Mike and his team knows the advanced technology we are dealing with and can convey in layman's terms. Courteous - All members of the t Professional - Mike and his team knows the advanced technology we are dealing with and can convey in layman's terms. Courteous - All members of the team have an impeccable demeanor in addressing their customers. Respectful - Mike and his team treat me as part of their family. Service is top of the line dealing with last minute and unusual request. When traveling I know that standing behind Mike is Gainesville Mercedes and that I can proceed worry free even outside their zone of service! Friendly - Everyone has an infectious smile that is accompanied with a friendly inquiry about my family and latest activities. Mercedes Benz of Gainesville is an outlier in quality of service in this fast paced world. They make you feel important! More

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