Michael Marquand | Page 31

Staff is friendly enough, but double check that contract. A quick summary: my negotiation and buying experience was about average, but signing day turned up a couple weird things, one of which I didn't press A quick summary: my negotiation and buying experience was about average, but signing day turned up a couple weird things, one of which I didn't press on and now I regret it. If 3 stars is what I envision a typical car buying experience to be, I'll give it a 2 because I'm still left with a sense that I was misled into paying more money than I had to when I signed. *** Long Version *** Recently purchased a car here. I don't live near Lakewood, but they had a car that I was interested in buying in their lot to take advantage of some manufacturer promotions (0% interest for 63 months), so I made the trip. I was a bit wary because of the extra time I'd have to travel, but decided to go through with it anyway. My first experience here was a test drive I scheduled online. The test drive went well enough, and I was glad to see that they were comfortable letting me take the Impreza out on my own without a salesman in the car. After my return, I met with Matt Mazza. I felt Matt was friendly and professional. I went through the normal sales pitch with Matt and his manager, Mike, who offered me a price for the car and didn't put up much of a fight when I said I would take their offer and think about it. I tried taking their price to some other dealers who were closer to me, but no one seemed very eager to beat it, so I agreed to purchase the car from Matt. We did all the following correspondence through email because of distance. I tried my best to be able to get copies of the contract and other financial paperwork, but didn't get a response to those specific requests. Since I was concerned mainly about the out the door price, I did send a request for what the out-the-door price would be, and Matt did send a response to that, and the price was what I had expected. Matt also confirmed that I qualified for the 0% interest promotion. I scheduled a signing day to pick up the car, and a friend gave me a ride and waited for me. Since it was 0% interest, it wasn't hard to do the math to figure out my monthly payments, so I calculated it ahead of time. The paperwork initially had a different monthly payment than what I came up with, and I came to find that they actually had the incorrect monthly interest rate and incorrect maturity term on it. I pointed this out and the finance rep apologized and reprinted the paperwork for me. I confirmed the new paperwork was correct, and that my out-the-door price was correct, and signed. The one thing I regret is that there was a line item in the contract for a slightly extended manufacturer warranty (3 years/45000 miles instead of 3 years/36000). This cost an extra $525 ($561.09 after taxes), but because it was presented to me that Subaru was requiring their dealers put this warranty on the cars they were selling for the month, and the out-the-door price was correct, I didn't think about it much. I refused the other warranties, and this warranty is actually from the manufacturer (Subaru Added Security), so it isn't as shady as a third-party warranty. Still, I should have fought harder to have that item removed before I signed and possibly could have actually had lower payment, or left without purchasing the car if it couldn't be done. If 3 stars is the typical experience where I had to negotiate a price I wanted but still am able to leave with a car without feeling cheated, I gave it 2 stars because the overall experience was average and everyone was mostly friendly, but ultimately I still feel like I was misled a little bit. If the supposedly required warranty was mentioned during my emails with Matt when talking about the out-the-door price, or if it wasn't presented to me as required, my review would be better, but this left a slightly bad taste in my mouth that no amount of friendliness could eliminate. More

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Great customer service! The manager (Mike) and salesman (Iggy) were a pleasure to work with. They were able to help me with my budget and get me in the car I wanted! The proc The manager (Mike) and salesman (Iggy) were a pleasure to work with. They were able to help me with my budget and get me in the car I wanted! The process was quick and painless! I absolutely love my 2018 Subaru Outback and would highly recommend this dealership to anyone! More

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Buying a new car I was looking for a new, safe car for my daughter who needed a car due to a recent car accident she had. Decided to test drive a Subaru, well she love I was looking for a new, safe car for my daughter who needed a car due to a recent car accident she had. Decided to test drive a Subaru, well she loved it. Ian found her the exact car she was looking for. Dan was great and at reviewing all the "bells & whistles" that her car came with. He certainly did his job well. More

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