Michael Livingston | Page 4

I always feel like the service writers have my best interest in mind. Checking to see if there any recalls or new bulletins on my vehicle to save me time later. interest in mind. Checking to see if there any recalls or new bulletins on my vehicle to save me time later. More

by Tom Verified Customer Verified Customer

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In early october i took my vehicle in for service which finished up in a few days, great. I go to pick it up and you guys run it through the carwash and in the process crash it into a concrete bollard dama finished up in a few days, great. I go to pick it up and you guys run it through the carwash and in the process crash it into a concrete bollard damaging the front bumper and passenger side front quarter panel. Its at this point where things went sideways. As directed i took it over to the collision center where they looked the damage over, took pictures, and said they would request appro al to do the work and be back in touch within a couple days. A week passes and ive heard nothing so i call in; uh sorry still waiting on approval ill be back in tough soon. Several more days pass and i get a call; ok we're approved to move forward lets get you on the schedule. Ok sounds good when can we get it in? Sometime in 4-6 weeks. Ok makes sense considering you'll have to order parts and what not so we settle on the week after thanksgiving. I go drop off the truck and get a loaner car. Truck should be done by friday ok sounds good. The loaner i received was not a truck when i was told i would get a truck considering you damaged mine. Instead i got an equinox. I wasnt happy about it but made it work. Prior to leaving i was informed to return the loaner with a full tank of gas and when i get in it it's only at 5/8 of a tank. So i call in and inform them its only at 5/8. Back to the repair friday comes around i havent heard anything to the point so i call in; sorry running behind ut will be done monday. Monday comes still dont hear anything so i call in later in the day sorry still not done ill call you first thing tuesday morning. Tuesday morning comes and goes no call so i call in in the afternoon, oh yep it's done come pick it up. I go pick it up and look it over and while the repairs generally look ok you can see touch up paint marks. So i inquire and it turns out none of the parts were replaced and spot painting was done to touch up. So 4-6 weeks to get on the schedule, when no parts were needed. This whole process was one of the worst experiences ive had in the automotive industry. While i appreciate you fixing your damages at no cost to me the coomunication was miserable at best, i was given no sense of priority, and the length of time to reconcile the issue(two months) was unnaxceptable especially considering no parts were replaced. More

by brendan.christenson Verified Customer Verified Customer

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Very good people there very courteous and answered all my questions The only thing I didn’t like is a $400 Environmental charge questions The only thing I didn’t like is a $400 Environmental charge More

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Maybe the Best New car buying experience my Wife and I have ever had at a car dealership. JJ know his stuff.... He is not pushy and the managers that came out to meet us were very professional. These guy have ever had at a car dealership. JJ know his stuff.... He is not pushy and the managers that came out to meet us were very professional. These guy really know how to treat people and it shows. I believe JJ was the salesperson of the month that month and now I know why. Thanks guys great Job. Also thanks Tim B. for getting the accessories on so fast. Love the new pickup. Also the Finance gentleman was very helpful as we had some trouble getting my GM Card to work but worked with me until it was finished to made sure everything was done correctly. Reason I chose Gateway to purchase this pickup is the excellent service I have received the last couple of visits with my older pickup. Keep up the good work More

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Michael was extremely helpful and courteous. He made the process of purchasing a new vehicle very easy and smooth. I highly recommend to anyone looking for a vehicle to reach out to Michael! He made the process of purchasing a new vehicle very easy and smooth. I highly recommend to anyone looking for a vehicle to reach out to Michael! More

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Our college age son took his car in to have service work done. It was his first trip to a dealership for service and they totally took advantage of someone without much experience working with a larger dea done. It was his first trip to a dealership for service and they totally took advantage of someone without much experience working with a larger dealership. Michael Livingston upsold him on things that he did not need for $400 and never did fix the original problem that he took his car in for. It is very frustrating when the service advisor takes advantage of people. More

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Everyone was very kind and helpful at Gateway. Our salesman was Tony Kostelecky and he was great to work with. Jon and Tony were very helpful and patient with me as I was extremely picky. I highly re salesman was Tony Kostelecky and he was great to work with. Jon and Tony were very helpful and patient with me as I was extremely picky. I highly recommend Tony, he is knowledgeable, quick and fun to work with!! More

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Awesome people. From Jeremy - the salesperson to Mike Livingston in service they are great to work with!! Livingston in service they are great to work with!! More

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Thanks to Ron Hanson for helping me find the truck I wanted the trade amount for my trade was awesome also thanks to Jason in finance for preparing the papers for the sale wanted the trade amount for my trade was awesome also thanks to Jason in finance for preparing the papers for the sale More

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From the moment I called Gateway Chevrolet to the moment I drove my new vehicle off the lot, I was amazed. Gateway Chevrolet is the most outstanding dealership I have ever seen. From the owner to sales, fin I drove my new vehicle off the lot, I was amazed. Gateway Chevrolet is the most outstanding dealership I have ever seen. From the owner to sales, finance, service department and so on. Thank you for treating me like a person. A+ to Jeremy and the entire staff at Gateway Chevrolet of Fargo. More

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