Michael Hardison

I purchased a Certified Pre-Owned Audi e-tron from Audi Atlanta on 2/14 and didn’t officially take delivery until 2/19 due to the vehicle having to be inspected and reconditioned. Honestly, I regret the pu Atlanta on 2/14 and didn’t officially take delivery until 2/19 due to the vehicle having to be inspected and reconditioned. Honestly, I regret the purchase entirely. Over the years, I’ve owned five Audi vehicles and currently still own two, so I’m very familiar with the brand, but this has been by far the worst dealership experience I’ve ever had. Everything is great when you’re buying the car, but the moment something goes wrong, the entire attitude shifts and level of service changed. Right after getting the vehicle, I noticed issues with the electric motors and the suspension. I immediately contacted the dealership to have it looked at, but they blew me off for several days before finally getting me in. When I brought the car in on 3/2, they confirmed there were problems. The vehicle ended up needing a major repair, an electric motor replacement. They also acknowledged the suspension noise and claimed they fixed it as well. They kept my car for 24 days, and I didn’t get it back until 3/26. They did provide me with a loaner vehicle after i almost had to beg for it, but it was not an EV. With today’s economy, I ended up spending a significant amount of money on gas, something I would not have had to do if I had been given a comparable electric vehicle. On top of that, I still had to make a car payment on a vehicle I only had in my possession for a few days. Unfortunately, the suspension noise is STILL there, despite them saying they replaced multiple parts and test drove it several times to ensure it was resolved. I called them the very next day and now have to bring it back again. This has been a huge inconvenience. At this point, they have had my vehicle longer than I have. Extremely disappointing experience from a dealership I expected much better from. They made sure the car looked perfect cosmetically, but clearly failed to properly inspect it mechanically before selling it to me. More

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I am writing to express my sincerest gratitude and appreciation for the outstanding service provided by Tony Zrnic during my recent car purchasing experience at Audi Atlanta. His exemplary professiona appreciation for the outstanding service provided by Tony Zrnic during my recent car purchasing experience at Audi Atlanta. His exemplary professionalism, dedication, and genuine care have truly made my car buying journey an exceptional one. From the moment I stepped into the dealership, Tony went above and beyond to ensure that my needs were met and exceeded. Despite encountering unforeseen delays in the delivery process, he remained steadfast in his commitment to securing my dream car for me. His relentless efforts and proactive communication throughout the entire process alleviated any concerns I had, and I felt reassured knowing that he was diligently working on my behalf. What truly sets Tony apart is his exceptional attention to detail and his sincere concern for his customers. He took the time to understand my preferences and requirements, guiding me through each step of the decision-making process with patience and expertise. His extensive knowledge of the vehicles available and his transparent approach made me feel confident in my choices. Furthermore, Tony exhibited exceptional problem-solving skills and resourcefulness when faced with challenges. Despite encountering months of delays beyond his control, he remained resilient and determined, ultimately ensuring that I received my car in pristine condition and without any compromise on quality. I cannot emphasize enough how grateful I am for Tony's outstanding customer service and dedication. His unwavering commitment to excellence reflects positively on Audi Atlanta. I sincerely hope that management recognizes his invaluable contributions and acknowledges him as the true asset he is to the company. In conclusion, I wholeheartedly recommend Tony to anyone in search of a seamless and enjoyable car buying experience. His professionalism, integrity, and genuine care for his customers set him apart as a truly exceptional salesman. Thank you, Tony, for exceeding my expectations and making my car buying journey an unforgettable one. More

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Brian and his assistant, Chris, provided the smoothest and most comfortable car-buying experienced I have had. They took the time to understand my needs and helped craft a deal that was right for me. and most comfortable car-buying experienced I have had. They took the time to understand my needs and helped craft a deal that was right for me. More

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