Michael Grasso | Page 49

Michael, my service advisor was very professional and courteous and took the time to go over all the work completed on my car and the bill. courteous and took the time to go over all the work completed on my car and the bill. More

by Jose Millares Verified Customer Verified Customer

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Strait forward and easy to understand. The service was good and didn’t take to long. The service was good and didn’t take to long. More

by GENNESYSG Verified Customer Verified Customer

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Spent two thousands dollars to address an issue that is still there! They said it would be better but it is exactly the same as when it first arrived. The mechanic said the links, shocks and control arms n still there! They said it would be better but it is exactly the same as when it first arrived. The mechanic said the links, shocks and control arms needed replacement but said the links can go first in effort to reduce the suspension sound. When I arrived to get it done, the mechanic said shocks and control arms needs to go first. I hesitated because this was opposite to what was initially communicated. It costed twice as much than just the links itself but I had good faith to believe the suspension noise would be “reduced” so I went ahead with those services. I drive the largest SUV at Acura to pick up 3 kids and their bags from school but the rental car was for the smallest sedan at Acura. No complaint there since it’s only for a day. However, upon car rental return they told me to wait in the lobby. I later went outside and the assigned service advisor said he was unaware that I’ve been waiting for 45 minutes. I paid the fees and got my car back and was not satisfied with the service because the issue that I came in for is still there. I can’t even say it’s “better.” I gave it a whole day to drive my car dropping and picking up kids from school to see if there’s a “settling-in period” but there is no change in ride quality. Yes, the ride is stiffer due to new shocks but that’s not what I requested in the first place. More

by SNO.INTERNALAUDIT Verified Customer Verified Customer

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Always great friendly service at Acura PPines. Mike is a really professional service adviser. Great experience. Mike is a really professional service adviser. Great experience. More

by DAVIDDSILVERSTONE Verified Customer Verified Customer

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Five Star Service in all aspects. Free car washes when car goes in service. Excellent Advisors Free car washes when car goes in service. Excellent Advisors More

by GIO87 Verified Customer Verified Customer

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This dealer always provides quick and high quality service. The car is always delivered as promised service. The car is always delivered as promised More

by JASON.LANE Verified Customer Verified Customer

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Very efficient and very communicative. Super great service and loved the environment. I would love more information. Super great service and loved the environment. I would love more information. More

by PRETTY_CLY Verified Customer Verified Customer

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My service advisor was Mike He was great! While I was in the waiting room he kept me informed. I was in and out within the hour. The whole appointment went smooth. While I was in the waiting room he kept me informed. I was in and out within the hour. The whole appointment went smooth. More

by CRUNCHY10 Verified Customer Verified Customer

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The service department is excellent, Mike Grasso is excellent, very professional , the car was ready on time excellent, very professional , the car was ready on time More

by Miriam Feliz Verified Customer Verified Customer

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The Advisor was pleasant and observing to what I had to say. Excellent service. Thank say. Excellent service. Thank More

by GIO87 Verified Customer Verified Customer

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