Messiah Williams

Covert Buick GMC Bee Cave responded

An 11 out of 10 is a score we will happily take, and we are honored that you traveled hundreds of miles to make your purchase with us! Messiah Williams will be thrilled to hear about your amazing experience, and we are so glad our entire team made you feel welcome from the moment you arrived. Knowing you went that far out of your way to buy from us is a true testament to the kind of experience we work hard to deliver every day. At Covert Buick GMC Bee Cave, we believe every customer deserves friendly, genuine service no matter where they come from, and we are grateful you chose us. Congratulations on your new vehicle, and safe travels on all the miles ahead!

Covert Buick GMC Bee Cave responded

We want to address the concerns you initially had about the multi-point inspection by noting that our vehicles are inspected by Certified Technicians, and all work performed is documented and shared online for every vehicle listed for sale. We also provide you with a detailed Carfax report at no cost showing all prior services, as well as the services we completed before you purchased. You acknowledged all of these details and documentation at the time of your sale, reflecting our commitment to transparency. Despite our thorough inspection process, both new and preowned vehicles can sometimes develop issues over time after purchase, even if nothing was presenting at the time of your inspection and test drive. This is precisely why we offer extended coverages as an additional layer of protection for situations like this, though we respect that you chose to decline those options. We're grateful that our sales team stepped up to support you when you needed it, and we truly value your patience and willingness to work with us. Thank you for choosing us.