Merrell Middleton
Merrell Middleton at Westside Lexus

Merrell Middleton

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
236 Reviews
4.8

236 Reviews

Write a Review

Dealership Experience

9 yrs, 11 mos

Languages Spoken

English English

236 Reviews of Merrell Middleton

September 18, 2024

Dealership Rating
Employee Rating

Merrell is an exceptional person. He knows everything about the business and the cars and is a very understanding sales person. His relationship with Mary Margaret McGowan is a seamle More

by msraymond001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 18, 2024

Westside Lexus responded

Thank you for sharing your detailed feedback. We're glad to hear that Merrell and Mary Margaret McGowan provided exceptional service at Westside Lexus, even though the trade-in valuation didn't meet expectations. Your insights are valuable as we strive to improve our customer experience!

July 09, 2024

Dealership Rating
Employee Rating

Excellent place to buy a car. Loved our sales lady Mary and finance was extremely fast and efficient. I would highly recommend Westside Lexus to my friends. More

by liddle1959
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 09, 2024

Westside Lexus responded

We're delighted to hear you had a great experience with Mary and our finance team at Westside Lexus! Thanks for recommending us, we appreciate your support. Enjoy your new car!

June 16, 2024

Dealership Rating
Employee Rating

Love the layout not the location. Lexus needs more dealerships. Insurance guy was scary with all the what ifs and repair costs. Loved the service after purchase. Thank you More

by sandy37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2024

Westside Lexus responded

Sandy, thanks for sharing your thoughts! We're glad to hear you enjoyed the service after purchase at Westside Lexus. We'll take note of your feedback about our location and insurance experience. Enjoy driving your new Lexus!

May 23, 2024

Dealership Rating
Employee Rating

Merrell was amazing which made the entire process painless. I was in & out within 3 hours. Highly recommend Merrell & Westside Lexus More

by loril1125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Solomon

May 23, 2024

Westside Lexus responded

Loril, we're delighted to hear that Merrell made your experience at Westside Lexus so smooth and efficient. Thanks for the recommendation and enjoy the ride!

May 22, 2024

Dealership Rating
Employee Rating

Exceptional service throughout the entire car buying experience. Merrell was very patient and James provided all options to us. It didn't feel like they were trying to sell us a car. It felt like the More

by kavonyoung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Breaux, Judy Patureau

May 22, 2024

Westside Lexus responded

Kavon, we're delighted to know that Merrell and James provided you with exceptional service at Westside Lexus. We always aim to help our customers make the best decisions for their needs. Thanks for choosing us and enjoy your new ride!

May 20, 2024

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Employee Rating

My purchase was under my lease agreement. The process was very efficient and I am very pleased with the dealership. More

by ron_berry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Thornton

May 20, 2024

Westside Lexus responded

We're glad to know that your lease purchase process was efficient and pleasing at Westside Lexus. We appreciate the positive feedback!

April 18, 2024

Dealership Rating
Employee Rating

This delearship is outstanding in service. Employees are very courteous and helpful. They are awesome. More

by edithbmallari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chase Clements, JT Teodoro , Sydney -tech

Apr 18, 2024

Westside Lexus responded

Edith, we're so glad to know you had an outstanding experience at Westside Lexus! Thanks for highlighting our service and team. We appreciate your support!

March 28, 2024

Dealership Rating
Employee Rating

Rick knowledgeable , professional , just right amount of “pressure”. Smooth approach. Seems to enjoy his job More

by ED_CONWAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro, Rick Tatum

Mar 28, 2024

Westside Lexus responded

We're glad to know that Rick's professional and smooth approach made your experience at Westside Lexus a positive one. It's great when our team members' passion for their work shines through! Thanks for the review!

March 21, 2024

Dealership Rating
Employee Rating

Mary Margaret and Merrell kept in good communication. Onboarding with the new vehicle was also handled well. More

by petrosol
Recommend Dealer
Yes
Mar 22, 2024

Westside Lexus responded

We're happy to hear Mary and Merrell provided a 5-star experience for you at Westside Lexus. Thanks for trusting us with your business - enjoy the new ride!

March 15, 2024

Dealership Rating
Employee Rating

I was a little disappointed with what Westside offers its customer. I have bought 3 lexus vehicles there and I was surprise that I was not offered a deal and I was a cash paying customer. I guess things hav More

by cynthlrk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 15, 2024

Westside Lexus responded

We're sorry to see that your recent experience didn't meet the high standards we strive for, especially as a returning customer. We appreciate you bringing this to our attention and would like an opportunity to discuss it further with you. Your satisfaction is important to us and we'd love the chance to make things right. Please reach out at your earliest convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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