Melissa Romero

We had a good experience with the sales associate Melissa who was friendly and helpful. However, unfortunately, when we interacted with the finance department representative we were subjected to extremely pu who was friendly and helpful. However, unfortunately, when we interacted with the finance department representative we were subjected to extremely pushy and rude behavior when she tried to sell us additional warranty and insurance packages. When I politely declined, she repeatedly asked why we didn't want it, even becoming judgmental, and acting as if we were being unreasonable by declining additional insurance. I kept politely declining, eager to move on to signing the contract, but she kept insisting and asked us literally four or five times in a row why we weren't going to purchase the additional warranties. We had our baby with us who was getting fussy, but this finance representative would not let it go. It was completely unprofessional to be so dismissive of what the customer is saying. When she finally realized I was not going to budge, she became visibly grumpy and then acted annoyed with us for the rest of the interaction. It was an extremely unpleasant experience to be treated like this especially when making such a huge purchase. It was unfortunate because the rest of our experience at this dealership was pleasant and professional. More

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Just purchased my 3rd car from Fitzgerald (a used Hyundai, a new Subaru, and now a new Hyundai.) After a test drive a few days earlier, they found the vehicle in the color I wanted and all pricing in Hyundai, a new Subaru, and now a new Hyundai.) After a test drive a few days earlier, they found the vehicle in the color I wanted and all pricing information was done via email. When I got to the dealership to complete the purchase, everything was ready. I signed some papers, test drove the car, met with finance and signed more papers and was done in an hour--including the test drive and waiting for the car to be cleaned. Record time. I was absolutely flabbergasted. No hard sell on anything. Best car buying experience I've ever had. Melissa was great--very responsive and easy going. Bo, the finance person was quick and efficient and didn't push any extras. I still can't believe how easy and pleasant it was. More

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