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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
15 yrs
Industry Experience
30 yrs, 1 mo
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
October 18, 2019
Excellent I like going to sutton very friendly like family. Soon as I walk in the quick lane they call you by name, you can't beat that. I like going to sutton very friendly like family. Soon as I walk in the quick lane they call you by name, you can't beat that. More
by Big Dawg
Verified CustomerOther Employees Tagged: Jamie Vasquez, Jillian Stanford , Randy Mohrbach
October 14, 2019
Electrical issue with Blindspot and Cross traffic monitor Sutton did a great job with analyzing, testing the car. Although they saw the error message in the record, the were not able to recreate the issue. So Sutton did a great job with analyzing, testing the car. Although they saw the error message in the record, the were not able to recreate the issue. So it will monitor to see if it reappears. More
by ttapley240
October 14, 2019
Very good! I have been going to sutton for service for a while and every time i go it has been extremely easy & convenient I only go to Sutton for service! I have been going to sutton for service for a while and every time i go it has been extremely easy & convenient I only go to Sutton for service! More
by mr.eaton187
Other Employees Tagged: Jillian Stanford , Cree Lyons
October 14, 2019
Excellent service Service is great people are pleasant and helpful nope no pressure and getting work done would recommend sudden Forte for services on any of my friends Service is great people are pleasant and helpful nope no pressure and getting work done would recommend sudden Forte for services on any of my friends and family Vehicles More
by Sutton Ford mkz
October 14, 2019
Excellent service Timely and prompted service. Excellent customer service. All my concerns and questions were answered. Car was in great shape. All work was Complete an Timely and prompted service. Excellent customer service. All my concerns and questions were answered. Car was in great shape. All work was Complete and done well. More
by Don2
October 14, 2019
Worst experience EVER!!!! This was the worst possible experience with a dealership in my life. They do more damage to your vehicle to try to get more money out of you. An emplo This was the worst possible experience with a dealership in my life. They do more damage to your vehicle to try to get more money out of you. An employee took my keys home with her so that I could not pick up my car. My car was deemed undrivable after being on their property. I paid for an oil change that wasn’t done until after it stopped on me and was towed back to them a month later. I WOULDN’T BUY A STICK OF GUM from this cutthroat immorally run company. More
by Mzbyrd
October 10, 2019
EXCELLENT AND VERY VERY PROFESSIONAL THE STAFF IS VERY PROFESSIONAL AND ORDERLY ALSO HONEST AND FAIR I WOULD RECOMMEND PEOPLE TO COME TO SUTTON FORD!!!!! IT IS ALSO VERY CLEAN THE STAFF IS VERY PROFESSIONAL AND ORDERLY ALSO HONEST AND FAIR I WOULD RECOMMEND PEOPLE TO COME TO SUTTON FORD!!!!! IT IS ALSO VERY CLEAN More
by bernieblessed
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Anita Sutton, Allen Taloff
October 09, 2019
Auto Butler Recall Oil change A few hours turned into all day not convenient when you have someone else dropping off your vehicle and waiting all day for a call back. Will be check A few hours turned into all day not convenient when you have someone else dropping off your vehicle and waiting all day for a call back. Will be checking to see if auto butler is transferable to another dealership if not that’s the only service I will ever have done there again. Service tech don’t answer the phone when you call they don’t even answer the phone for Sutton’s operator. Not good service. More
by BBUTLER
October 08, 2019
Amazing Service I received amazing service. Melissa was awesome. She was very helpful with everything Melissa walked me to my loaner. Upon my return to pick up my MK I received amazing service. Melissa was awesome. She was very helpful with everything Melissa walked me to my loaner. Upon my return to pick up my MKC, she was right there to helpful. More
by 54msee
October 07, 2019
Gas Line leaking, had to replace. The gas line was leaking and a hazard with 105,000 miles. Eric took care of it, got a kit with new lines. Replaced three lines. Had it done in three d The gas line was leaking and a hazard with 105,000 miles. Eric took care of it, got a kit with new lines. Replaced three lines. Had it done in three days. More
by fish216600
Other Employees Tagged: Eric Eric, Mike Semik, No
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