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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
15 yrs
Industry Experience
30 yrs, 1 mo
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
Verified Customer
May 26, 2020
Excellent job! Car is done on schedule . They matched competitors prices and Jilian Stanford is very nice to explain. about my rebate and she makes sure my coupon and rewards points from my Ford pass are competitors prices and Jilian Stanford is very nice to explain. about my rebate and she makes sure my coupon and rewards points from my Ford pass are used. Thanks for taking care Explorer!!!! More
by thomas.madelyn59
Other Employees Tagged: Jillian Stanford
May 24, 2020
The service department did a wonderful job repairing my car and I hope that the service continues and not get complacent. Thank you for your service. car and I hope that the service continues and not get complacent. Thank you for your service. More
by LOTTIESGIFTS1
Other Employees Tagged: Jamie Vasquez , Eric Eric, Cree Lyons, Allen Taloff
May 22, 2020
Repair problem was diagnosed and fixed properly. The problem was the air conditioner blowing hot air. The service department was comfortable and car was washed when repairs were finished. Thanks problem was the air conditioner blowing hot air. The service department was comfortable and car was washed when repairs were finished. Thanks More
by Karis219
May 21, 2020
Sutton Ford always makes me feel like I and my auto problems are important. They are expediant and always resolves my issues with a smile, particularly, Melissa and Jamie. I recently had an informati problems are important. They are expediant and always resolves my issues with a smile, particularly, Melissa and Jamie. I recently had an informative and appreciative experience with Latoya in sales (used). Latoya was helpful in making my decisions. More
by lharris2
Other Employees Tagged: Lester Parker , LaToyta McDonald
May 20, 2020
Always a pleasure dealing with Sutton Ford ( Jillian, Jamie, Melissa & the cashiers. Everyone iis professional, they take care of your problem & explain along the way to make sure you understand. Jamie, Melissa & the cashiers. Everyone iis professional, they take care of your problem & explain along the way to make sure you understand. More
by KVCIHLAR19
Other Employees Tagged: Jamie Vasquez, Jillian Stanford
May 20, 2020
Melissa is fantastic and always takes care of my baby which is my car she always has a positive attitude even amongst this pandemic She always keeps me informed on all the details of my car which is my car she always has a positive attitude even amongst this pandemic She always keeps me informed on all the details of my car More
by marcusjbowman
May 18, 2020
Car serviced 5/14 for oil change and trans flush. On 5/15 check engine lamp came on Called Saturday and was informed service dept would open on Mon. On today's visit I was informed that purge valve was n check engine lamp came on Called Saturday and was informed service dept would open on Mon. On today's visit I was informed that purge valve was needed. I was told that this had nothing to do with the works and trans flush performed on 5/14. I am very disappointed a a bit suspicious More
by Claricehart69
May 18, 2020
I have always had a great service experience with the service department. Very accommodating and courteous. Melissa is an outstanding asset to your organization. My AutoButler service could have been bet service department. Very accommodating and courteous. Melissa is an outstanding asset to your organization. My AutoButler service could have been better. White spots on leather interior and white particles in seams of seats. More
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