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Melissa LeBran

Overview Reviews (966) Inventory (175)

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Melissa LeBran

Melissa LeBran | Page 17

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

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4.6

966 Reviews

Overview Reviews (966) Inventory (175)

Dealership Experience

15 yrs

Industry Experience

30 yrs, 1 mo

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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966 Reviews of Melissa LeBran

February 06, 2023

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Employee Rating

Customer service was great. I appreciated the shuttle service to and from my home, thanks I appreciated the shuttle service to and from my home, thanks More

by darrellcathey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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February 06, 2023

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Melissa is a great service writer, and she is courteous and very professional and a pleasure to deal with. and very professional and a pleasure to deal with. More

by william.shea

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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February 04, 2023

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Employee Rating

Service was great. .all aspects of the serive that day were great. Thank you sutton .all aspects of the serive that day were great. Thank you sutton More

by Lipczynski.lpczski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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February 03, 2023

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Employee Rating

They were very professional and answered all my questions and Timely. Only problem was the car wash was not working. I feel I should have been offered something since the wash was not working and Timely. Only problem was the car wash was not working. I feel I should have been offered something since the wash was not working More

by mimihuff29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

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February 01, 2023

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I’ve been with Sutton ford since 2013 great staff wonderful service im in and out even with shuttle back home wonderful service im in and out even with shuttle back home More

by dellcourtney37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez , Eric Eric, Cree Lyons, LaToyta McDonald, Lester Parker

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January 30, 2023

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Employee Rating

Great service,people and workmanship! I will continue to use there services to both repair and buy my vehicles. I will continue to use there services to both repair and buy my vehicles. More

by fabianmcgregory

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Eric, Jeremy

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Feb 01, 2023 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 29, 2023

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Employee Rating

I go to Sutton because I get the best friendly service. Melissa Lebran & Jaimey Lebran are excellent & give trustworthy service to both of my Lincolns. Melissa Lebran & Jaimey Lebran are excellent & give trustworthy service to both of my Lincolns. More

by dr.lwojcik

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 01, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 28, 2023

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Employee Rating

Excellent service thanks to Ms Melissa. She kept me informed on parts and rental service was exceedingly great!Thanks ford She kept me informed on parts and rental service was exceedingly great!Thanks ford More

by Hopkinslinda84

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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Jan 31, 2023 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 26, 2023

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Employee Rating

The girl behind the desk was very courteous and helpful. I had a problem and I was out of town and they are said they could check the car on Saturday morning. I arrived on Saturday morning and they immediat I had a problem and I was out of town and they are said they could check the car on Saturday morning. I arrived on Saturday morning and they immediately took my car in and did several repairs that I was not even aware of relating to recalls now I’m up to date. More

by R.iversen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Eric Eric

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Jan 30, 2023 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 26, 2023

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Employee Rating

I am completely dissatisfied with Sutton Ford I have nothing else to say. I have no more comment. nothing else to say. I have no more comment. More

by marysteel52

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jillian Stanford , Cree Lyons

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Jan 29, 2023 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (708) 720-8125 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

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