Mauricio Monge

You better hope that Mauricio woke up on the right side of the bed if you want to get decent customer service. Came here to resolve an issue with a car we bought a few days back. Snatched papers from us, t of the bed if you want to get decent customer service. Came here to resolve an issue with a car we bought a few days back. Snatched papers from us, told us “it’s your car it’s your problem now”. Spoke to us like we were a children. Horrible customer service. We cannot fathom how he became manager. More

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Thank you, thank you, thank you!! You guys are amazing. Roger is a great salesman. Purchased a 2021 Toyota Corolla SE - Great team, amazing work. Roger is a great salesman. Purchased a 2021 Toyota Corolla SE - Great team, amazing work. More

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There's so much to say about this whole ordeal, but I'll try to summarize. Firstly, know that their dealer fees are $2,265. This is not a joke. (Although, I can understand thinking that). I spent 2 weeks j try to summarize. Firstly, know that their dealer fees are $2,265. This is not a joke. (Although, I can understand thinking that). I spent 2 weeks just trying to talk to someone about a 2015 Rav4 I was very interested in. I was ready to pay cash or finance (whichever they preferred). I went through Sabrina, Martha, Sabrina again, Martha again, Nicholas, Mauricio, and Roger, just trying to get information. I kept getting automated emails asking if I forgot about them, while I was constantly trying to get a human to return an email with something other than "I'll forward this to ___". My first email was sent on 12/31/2020. After 2 full weeks of getting sent around to different people without any actual answers to any of my questions, I got on the website and emailed the highest ranked employee I could find: Nicholas (Service Director). He apologized and assured me he'd get the sales management team on it. 2 days later, I emailed Nicholas again, telling him my next step would be to write a review, because it's been 2 weeks of this. I sent him a spreadsheet of my communication attempts. Within 8 minutes of that threat, I received my first phone call from them, January 13, 2020. Finally someone to answer my questions! Mauricio told me he'd go out and personally take some pictures and videos and send them back in 10 mins; he told me 10 mins over and over. An hour and a half later, Roger called me with the information. I said I was ready to talk numbers if they could repair the clear coat that was coming off. That's when I was told about the $2,265 in dealer fees. I couldn't believe it. $995 for an Admin fee. $695 for a Dealership fee. $575 for a Delivery fee within the state of New York. I told him that was ridiculous. He assured me that every New York dealership would be that price if not more. So of course I called around. Friendly Honda in Poughkeepsie has no dealer fee. Everything is right in the sticker price, and they price well. Same vehicle, same options, same color. They priced $5 cheaper with no dealer fee. Prestige Toyota in Ulster County has a dealer fee of $700. I never found another dealer in my nationwide search that had a dealer fee over $899. I ended up very happy with my purchase from David McDavid in Plano, TX (dealer fee of $282). More

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I am now trying to recover my vital information that was stolen by Millennium. They denied even getting it but I have email proof. So does Lifelock. BEWARE of these crooks. stolen by Millennium. They denied even getting it but I have email proof. So does Lifelock. BEWARE of these crooks. More

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Millennium Toyota FTW! My mom & I went there to look at a Sienna and we were greeted by Mauricio who thankfully spoke Spanish (my Mom's English is not so great). Mauricio w My mom & I went there to look at a Sienna and we were greeted by Mauricio who thankfully spoke Spanish (my Mom's English is not so great). Mauricio was very patient with us, easy to work with and was very knowledgeable of the cars. Unfortunately we didn't get the Sienna (too much car for us) but we got the Highlander instead which we are very happy with. Thanks Millennium Toyota! More

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Pleasantly experience Mauricio was very helpful very nice and pleasant to work with . He answered all my questions and took the time to make sure I was comfortable and in a Mauricio was very helpful very nice and pleasant to work with . He answered all my questions and took the time to make sure I was comfortable and in a vehicle that met all my needs More

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Amazing Service Everyone that helped me was truly great, extremely nice and helpful. Definitely glad I chose to get a car with Toyota. I am very happy. Everyone that helped me was truly great, extremely nice and helpful. Definitely glad I chose to get a car with Toyota. I am very happy. More

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Amazing...amazing! Every step o Wonderful team...both Kamau Leslie and Mauricio Monge were amazing, upfront and gave me a honest response to my car situation after a major car accide Wonderful team...both Kamau Leslie and Mauricio Monge were amazing, upfront and gave me a honest response to my car situation after a major car accident. Ultimately I was able to dreive off with a wonderful and cost effective vehicle. I was also recommended by another customer who concurred with my experience More

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Excellent Mauricio was excellent he went above and beyond to meet our demands and really cares about the customer and even salespeople who were not involved in Mauricio was excellent he went above and beyond to meet our demands and really cares about the customer and even salespeople who were not involved in your deal always asked if we need something drinks,etc More

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Excellent Service, Great Experience Went to the Millenium just see what was out there for a new car . walked out with a CH-R 2018 , Mauricio Monge was very friendly and patient and work Went to the Millenium just see what was out there for a new car . walked out with a CH-R 2018 , Mauricio Monge was very friendly and patient and work with us in giving us a great deal . very Happy with his service. As well the Finance person Sam Taylor he's very professional and helped us a great deal . Ivelicza Morales More

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