Matthew Townsend

Key initiated the opportunity to trade in my car. Very clever marketing to text when I brought my car in for scheduled service. However the tag team pressure with (Nick if I remember correctly) was Very clever marketing to text when I brought my car in for scheduled service. However the tag team pressure with (Nick if I remember correctly) was annoying. I clearly stated that although I’m leaning toward the trade in that I wanted to think through it more and would let them know my decision the next day. What a breath of fresh air the next day my experience with Matt Townsend. His experience shined through anticipating my needs and following through on every step - above and beyond after the sale insuring I was familiar with all the new car’s features. He earned his five stars! More

by katfowler57 Verified Customer Verified Customer

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Matt and team deserve 5 star rating. All were professional but what impressed me was he and the entire team thought of and delivered on every minor detail to make it a seamless experienc All were professional but what impressed me was he and the entire team thought of and delivered on every minor detail to make it a seamless experience…from selection to financing and especially ensuring I drove it away knowing and how to use all the COOL features. Kudos to financing…time spent with him was well worth my time invested…found significant savings for me. More

by katfowler57 Verified Customer Verified Customer

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Brandon Salt was a stellar salesman and was able to assist in the buying process of a new 2026 Toyota Tacoma SR5, Kaleb Leal in internet sales was a superstar as well! Will be shopping here again in th assist in the buying process of a new 2026 Toyota Tacoma SR5, Kaleb Leal in internet sales was a superstar as well! Will be shopping here again in the future due to Brandon Salt and Kaleb Leal. More

by j.powers.98685 Verified Customer Verified Customer

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We chose Vancouver Toyota based on the recommendation of close friends. They insisted that we work with Matthew Townend on the purchase. He took a very low key approach to the sale, and the trade-in of our close friends. They insisted that we work with Matthew Townend on the purchase. He took a very low key approach to the sale, and the trade-in of our old vehicle; he was super friendly and professional. If we were to rate our experience based on that, it would definitely be a 5-star rating. However, over all we give Vancouver Toyota a 4-star rating based on our experience with the finance department. This is where the high pressure sales tactics began to occur. After waiting nearly 45 minutes to see a representative, she repeatedly asked us if we wanted to purchase an extended warranty. When we refused it, she offered to reduce the price of the 10-year warranty, but only if we were to agree to it that day, not giving us a chance to consider it following the sale. So, my wife and I felt like it became a hustle, and begged the question, If Toyota vehicles are such high quality, and built to last, why would that even be necessary? More

by johnhardythefifth Verified Customer Verified Customer

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Matthew and Amber were both amazing! Great experience purchasing our car here! I will tell all my friends to buy a car from Matthew or Amber! Great experience purchasing our car here! I will tell all my friends to buy a car from Matthew or Amber! More

by kimberlykangas Verified Customer Verified Customer

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Matt has a great relaxed personality and made buying a car easygoing. Car nice and clean on outside, a few nicks buh not noticeable. Inside detailing needs more attention. No floor mats, carpets not car easygoing. Car nice and clean on outside, a few nicks buh not noticeable. Inside detailing needs more attention. No floor mats, carpets not clean and lacked a good vacuum overall and wipe down. More

by libralady67 Verified Customer Verified Customer

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It was a pleasure working with Matthew. He was professional, patient and understanding. His customer service is excellent. He was professional, patient and understanding. His customer service is excellent. More

by timrosy1985 Verified Customer Verified Customer

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Knowledgeable sales staff. A great purchasing experience with friendly customer service throughout the buying process. A great purchasing experience with friendly customer service throughout the buying process. More

by noreen_lane Verified Customer Verified Customer

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Great place and specially working with Flynn and Mathew, the were very nice and helpful the were very nice and helpful More

by tgerges Verified Customer Verified Customer

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