Matthew Sethi | Page 24

Great salesman I went by Arlington Toyota to test drive a specific vehicle. Mathew Sethi was the salesperson I had an appointment with. He let me do the test drive a I went by Arlington Toyota to test drive a specific vehicle. Mathew Sethi was the salesperson I had an appointment with. He let me do the test drive and explained everything about the car. I explained to him that was of three vehicles I was comparing. He agreed with me that it was a big purchase and that I needed to make the right decision for me. I went to two other dealerships to compare models. I came back to Arlington Toyota because of Matt, the vehicle and the dealership. 😊 More

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Expeeience My sales person was extremely helpful. He made sure that he took care of all my concerns. He made sure what I asked doe I got. My sales person was extremely helpful. He made sure that he took care of all my concerns. He made sure what I asked doe I got. More

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First time car buying experience an absolute breeze Buying a car is intimidating enough, but as a first time buyer it was even more so. From the first phone call, Matthew Sethi made this experience smoo Buying a car is intimidating enough, but as a first time buyer it was even more so. From the first phone call, Matthew Sethi made this experience smooth and effortless. His knowledge, candor and thoroughness made this entire process an easy one and I can’t recommend him enough. Thank you! More

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Unexpected surprise From the first phone call to we drove off with our new truck I could not have been more pleased with the support and service that we got what they sai From the first phone call to we drove off with our new truck I could not have been more pleased with the support and service that we got what they said they were going to do they did. And Andrew was a joy to work with More

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Arlington Toyota I had a very good experience with Arlington Toyota. Mathew Sethi was knowledgeable and helpful. So far, the process has been very smooth. Thank you I had a very good experience with Arlington Toyota. Mathew Sethi was knowledgeable and helpful. So far, the process has been very smooth. Thank you. More

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Incomplete Experience I have tried three times to get a quote via email. I got zero response back from Mr. Sethi and Mr. Aslam. I responded to an email from the GM, Mr. Dor I have tried three times to get a quote via email. I got zero response back from Mr. Sethi and Mr. Aslam. I responded to an email from the GM, Mr. Doran soliciting feedback and to let him know personally what he could do to fix it, as he had previously solicited. After emailing him twice with no response, I was directed to Mr. Garcia. I sent emails back and forth about a new 4Runner and a used 4Runner. When the quoted price on the new 4Runner was stated, I told him I wasn't interested (it was discounted 2.8% less than local competitors) and requested more info on the used one. Once again, communication ceased. I have bought more cars than I am willing to admit and I am very fluid in the buying process. The past three cars I have spent less than an hour at the dealership. I have learned over time that dealerships that refuse to quote prices via online means or redirect questions are usually applying a variant of the old "Used Car Salesman Tactic" to get you in the door and try to pressure a sell. I value my time and from the poor communication, I don't feel as if they value it nor do they want to sell cars via online means. If you like sitting in the dealership haggling, this might be the place for you but I would rather walk in, sign, and leave as quickly as possible. Stars are rated based on the following: Mr. Aslam, Mr. Sethi, and Mr. Doran - Zero communication other than auto-generated emails. Mr. Garcia - Did tell me the price of the new one but ignored me after I said I was interested in the used one. Customer Service/Friendliness - Based on limited responses from all of the mentioned employees. Price - Based on the new 4Runner pricing being almost 3% more. Example of pricing: Arlington: MSRP 43315 Quoted Price 37900 = 12.5% off Local Competitor: MSRP 43221 Quoted Price 36572 = 15.3% off I was told by Mr. Garcia the reasoning was due to their model being advertised $600 more than the competitors, which I am still trying to figure out the math on that one. *****Update***** I tried the true car match one more time using a zip code towards Orlando. I unfortunately forgot to change the zip code and accidentally had my information sent to Arlington again. Mr. Byrd emailed me asking for feedback and I stated to see my dealer rater review. I got no direct response from him and then Mr. Sethi reached out again and actually responded for a good bit. Based on their 14.7% discount from MSRP and my trade allotment, I should of been OTD around 38K. Which would be the best price quote I have received. BUT, I was quoted at $40130 OTD. (There was a $2000 difference between standard Tax/Tag/Title Fees and what he quoted me). I sent a break down of a vehicle that had more options and was quoted at $39170 (With invoice provided by competitor) to show how I was coming to that $38k estimate. Instead I was told the $38k (Which was what their price should of been unless they tack on accessory packages) was too low and they wouldn't be matching any offers. When I asked where the hidden money went, straight downhill again. More

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Example of India! I came in to your dealership because of prior great service and I was not disappointed. My sales associate was Sam and he was a joy to work with! Th I came in to your dealership because of prior great service and I was not disappointed. My sales associate was Sam and he was a joy to work with! The process was fast and easy and he really took an interest in what my concerns were. He explained the differences in the models of cars to ensure I got what I wanted. I sincerely had a good time buying my Camry! More

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Great experience and a fantastic sales man very knowledgeable and extremely helpful, would recommended him to anyone. Beautiful store and many cars also reliable cars and a fantastic sales man very knowledgeable and extremely helpful, would recommended him to anyone. Beautiful store and many cars also reliable cars on the lot More

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Great Experience. Great friendly dealership. Very easy transaction, had everything ready, BUY YOUR CAR FROM HERE YOU WILL NOT REGRET IT. Everyone was on top of their ga Great friendly dealership. Very easy transaction, had everything ready, BUY YOUR CAR FROM HERE YOU WILL NOT REGRET IT. Everyone was on top of their game, quick transaction. More

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Toyota Matthew sethi. Sold me a corolla. I am happy with Arlington Toyota and Matthew sethi. I traded my old car. For a new corolla great Matthew sethi. Sold me a corolla. I am happy with Arlington Toyota and Matthew sethi. I traded my old car. For a new corolla great More

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