Matthew Melino | Page 6

Hard to make an appointment or contact service person but service personel are excellant and service was very good service personel are excellant and service was very good More

by theprintshop Verified Customer Verified Customer

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The service is very good. The people are very patient and kind. I will let others know are your service. Thanks again. The people are very patient and kind. I will let others know are your service. Thanks again. More

by BRENDABAKER20 Verified Customer Verified Customer

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In for white paint recall on my palisade. They also took care of all other active recalls, detailed interior, and gave me the 3rd row loaner that I needed for two weeks. All free of charge. I They also took care of all other active recalls, detailed interior, and gave me the 3rd row loaner that I needed for two weeks. All free of charge. I couldn't ask for more. Hopefully the paint will hold up this time, and hopefully I won't have to go in again for the hood requiring repaint. But that wouldn't be fault of this dealer. More

by KEVINJOHNSON3216 Verified Customer Verified Customer

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I had a very good, quite satisfying experience at Vision Hyundai Henrietta yesterday March 31st. Hyundai Henrietta yesterday March 31st. More

by SFRIES1 Verified Customer Verified Customer

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Matt kept me informed as to the status of my repair. His knowledge and insights allowed me to feel relaxed about what was happening throughout the service on my car. I was pleased to have a loaner, as w His knowledge and insights allowed me to feel relaxed about what was happening throughout the service on my car. I was pleased to have a loaner, as well! Thanks, Matt! More

by Anne Verified Customer Verified Customer

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I was tricked into coming in by their AI system telling me & confirming with me that I had a recall, which had been taken care of long ago already. I do not live close by. I scheduled an oil change for sam me & confirming with me that I had a recall, which had been taken care of long ago already. I do not live close by. I scheduled an oil change for same time since I was going to be in there anyway. I was told it would take about an hour, 50 minutes in, my car had not been moved from where I parked it. More

by ImpeachTrump Verified Customer Verified Customer

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Appointment went fairly well except for a few things. I booked the appointment online with a specific service writer, but when I showed up I was handled by a different person. I would have appreciated be I booked the appointment online with a specific service writer, but when I showed up I was handled by a different person. I would have appreciated better communication on the progress of the work since it was a wait appointment. One of the issues was a recall that involved replacing parts. If the parts had to be ordered, the wait would have been fairly quick. They had the parts in stock already so they did the replacements which took a couple hours, which was good because I didn't have to come back. It would have been good if the service writer came to inform me that the parts were available and it would be a few more hours. More

by PFRATTAL Verified Customer Verified Customer

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Kept me informed and suggested brake cleaning when I thought it needed new ones. Appreciate the honesty. thought it needed new ones. Appreciate the honesty. More

by SB Verified Customer Verified Customer

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The service itself is fine, the problem is that it's impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get through to a human you're only talking with the receptionist - no one from service ever answers the phone. And the texting with service is OK, but there's no consistency. I had to wait hours between texts. I just want to call and have a human answer who will quickly be able to answer my questions. More

by johnhain0 Verified Customer Verified Customer

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The dealership is clean friendly professional and accommodating. I belive they were fair and transparent. accommodating. I belive they were fair and transparent. More

by MARK@LONOWOOD.COM Verified Customer Verified Customer

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