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Matthew Melino

Overview Reviews (408) Inventory (290)

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Matthew Melino

Matthew Melino | Page 23

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

4.6

408 Reviews

4.6

408 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (408) Inventory (290)

Dealership Experience

7 yrs, 3 mos

Languages Spoken

English

408 Reviews of Matthew Melino

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April 26, 2025

Dealership Rating

Employee Rating

While the dealership is in a major renovation with minimal customer facilities including indoor restrooms the service staff continues to provide exemplary customer focus and service! The only missing minimal customer facilities including indoor restrooms the service staff continues to provide exemplary customer focus and service! The only missing perk that numerous customers appreciated while vehicle shopping and waiting for vehicle service was "popcorn machine"! More

by rcbhoa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Melino , Matt Chevier, Alexandra S.

Apr 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 18, 2025

Dealership Rating

Employee Rating

The service is okay however the service department does not have a paper floor mat so I have to clean out the floor because of the mud not have a paper floor mat so I have to clean out the floor because of the mud More

by binhtran24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Apr 18, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Binh. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 04, 2025

Dealership Rating

Employee Rating

Great service. Vehicle ready sooner than expected. Customer service very professional and courageous, addressed concerns. Thanks Vehicle ready sooner than expected. Customer service very professional and courageous, addressed concerns. Thanks More

by NYCSHARP22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra S.

Apr 08, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 03, 2025

Dealership Rating

Employee Rating

They are very helpful and always know what needs to get done. I always feel welcome and appreciated. done. I always feel welcome and appreciated. More

by andre365

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 04, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 03, 2025

Dealership Rating

Employee Rating

Friendly, Quick, Precise, to the point with service and delivers good quality, customer service care delivers good quality, customer service care More

by cohami6541

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 04, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 31, 2025

Dealership Rating

Employee Rating

Great service coordinator. Needed some additional work which they fit into my scheduled oil change appointment. Needed some additional work which they fit into my scheduled oil change appointment. More

by dcator1006

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michelle Murphy

Apr 01, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 28, 2025

Dealership Rating

Employee Rating

My new Santa Cruz needed a new windshield, I was given a Kona to drive while it was being ordered and serviced. Matt even helped me put my new weather tech mats in?? Kona to drive while it was being ordered and serviced. Matt even helped me put my new weather tech mats in?? More

by Casinodj49

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

Apr 01, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 27, 2025

Dealership Rating

Employee Rating

Service is good, but the front desk members, some of them need proper training as to how to be courteous/honest towards customers need proper training as to how to be courteous/honest towards customers More

by sriradhika

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 27, 2025 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

March 21, 2025

Dealership Rating

Employee Rating

Good try to fine the problem good work take your time whit mine car Thank you whit mine car Thank you More

by joannew110

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 25, 2025 -

Vision Hyundai Henrietta Rochester responded

March 15, 2025

Dealership Rating

Employee Rating

Hectic and loud with construction. 2nd straight time they did not complete tire rotation. End 2nd straight time they did not complete tire rotation. End More

by justin.walker911

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Matt Chevier

Mar 18, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Justin. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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