Very Good Experience
Matthew was knowledgeable and courteous; easy to work with, not arrogant or self important. I enjoyed my experience because of his classy representati
Matthew was knowledgeable and courteous; easy to work with, not arrogant or self important. I enjoyed my experience because of his classy representation of Toyota. Alesia was business, but very competent - gave me a sense that she knew what to do. Both of these people represent Fred Anderson Toyota very well and should be considered valuable employees. I would recommend Matthew as a salesman to anyone who wants a positive experience.
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by CatMar38
Other Employees Tagged:
Alesia Durr
Apr 21, 2014 -
Fred Anderson Toyota of Charleston responded
It is great to hear that our sales team gave you such a pleasant car-buying experience. Customer service is our highest priority and we want to provide our customers with the service and support they would come to expect from any quality dealership. Enjoy your new vehicle and please let us know if you have any questions or need anything else. Also, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership.
Sincerely,
Steven Rhoads - GM
Sales Staff Leads the way in Customer Service
The buying experience was really pleasant, and actually comfortable. The salesman assigned to us was Matthew Lawrence, and I imagine he has to be the
The buying experience was really pleasant, and actually comfortable. The salesman assigned to us was Matthew Lawrence, and I imagine he has to be the best representative of what Toyota has to offer, 'cause there couldn't be any better!
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by thomp
Other Employees Tagged:
Eddie Nuttall
Apr 08, 2014 -
Fred Anderson Toyota of Charleston responded
Thank you for sharing your great experience at our dealership. It sounds like Matthew did an impressive job helping you find the perfect vehicle. I believe our staff is the best in the business and I am glad to hear that you agree. Congratulations on your new vehicle and welcome to the Toyota od Charleston family. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Remember to like us on Facebook and Twitter for offers and updates from our dealership.
Regards,
Steven Rhoads - GM
Matthew was professional, courteous, patient and very
intelligent. He was knowledgable about the vehicles and answered all of our questions. I wasn't going there that day to purchase a car, just get an
intelligent. He was knowledgable about the vehicles and answered all of our questions. I wasn't going there that day to purchase a car, just get answers, but it was almost a no-brainer after speaking with Matthew. He made it too easy. Matthew and Eddie stayed past closing to get the sale through. Eddie made it easy to sign all the paperwork by explaining it all to me as I signed it. They should both get a BIG raise for their hard work.
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by amandabeth4
Other Employees Tagged:
Eddie Nuttall
Jan 27, 2014 -
Fred Anderson Toyota of Charleston responded
Thank you for sharing these kind words! It’s nice to hear we were able to give you such a great shopping experience. Delivering a quality shopping experience is one of our top priorities, and we do everything we can to support our customers. I’m glad to hear that Matthew was able to assist you with your car purchase. He is a valuable asset to our sales team. When customers come on our lot, they can take comfort in knowing that they are receiving high-quality customer service. Please let us know if you have any questions or need anything else. If you want to stay in the loop with our dealership, please check out our Facebook page and Twitter feed for exclusive deals and updates.
Regards,
Steven Rhoads, GM
srhoads@anderson-auto.com
What a GREAT experience working with Mat Laurence on this
purchase for our forth car from this dealership. Mat again went far above our thoughts for providing his services on us buying our second car from hi
purchase for our forth car from this dealership. Mat again went far above our thoughts for providing his services on us buying our second car from him. When we decided to buy another Toyota it was a no brainer to work with Mat again. He just made it a great experience to find what we needed. We would recommend Mat and Fred Andersen to everyone.
Thanks,
Ken and Donna
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by kensummers
Oct 30, 2013 -
Fred Anderson Toyota of Charleston responded
Ken and Donna, thank you so much for the positive feedback about our dealership! It’s nice to hear we were able to give you such a great shopping experience. Matthew exemplifies our commitment to customer service and I’m happy he was able to help you with your purchase. I’m glad our dedication to quality customer service has made you long-time customers. Please let us know if you have any questions or need anything else. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership.
Regards,
Steven Rhoads, GM
srhoads@anderson-auto.com
Matt went above and beyond to get me the best deal
available. He was prompt and courteous. I really appreciate the quality customer service he provided.
available. He was prompt and courteous. I really appreciate the quality customer service he provided.
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by Manheimer
Sep 30, 2013 -
Fred Anderson Toyota of Charleston responded
I appreciate you leaving such positive feedback about our dealership! We strive to have the best customer service in the business, and I’m happy to hear that our goal was reflected through your experience with us. It’s great to hear that Matt gave you a great car-buying experience. It is a point of pride that we do everything we can to support our customers during their time at our dealership. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership.
Regards,
Steven Rhoads, GM
srhoads@anderson-auto.com
This was one of the easiest car buying experiences
I've had and it's because of Matthew Laurence. He is easy to deal with, understands his product, and understands his customer. No pressure. Just i
I've had and it's because of Matthew Laurence. He is easy to deal with, understands his product, and understands his customer. No pressure. Just information, options, and dedication. I'll be back for our next car.
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by DDbaseball
Sep 30, 2013 -
Fred Anderson Toyota of Charleston responded
We really appreciate you taking the time to leave feedback for our dealership. Customer input is an important part in helping make our service the best it can be. Providing excellent car-shopping experiences are one of our top priorities, and we do everything we can to support our customers. I’m glad to hear that Matthew was able to assist you with your car purchase. We look forward to working with you in the future! In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership.
Regards,
Steven Rhoads, GM
srhoads@anderson-auto.com
Mat did an amazing job finding the perfect truck for me.
I had what I needed and wanted and was willing to settle for the needs, however Mat got me everything and at a great price.
I had what I needed and wanted and was willing to settle for the needs, however Mat got me everything and at a great price.
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by lbone
Sep 26, 2013 -
Fred Anderson Toyota of Charleston responded
We really appreciate you taking the time to leave feedback for our dealership. We’re committed to providing a high-quality car-shopping experience and doing everything we can to support our customers. I’m glad to hear that Matthew was able to help you chose the perfect car for you. He is a valuable asset to our sales team. If you need any further assistance with your truck, please let us know. Also, be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership.
Regards,
Steven Rhoads, GM
srhoads@anderson-auto.com
Great experience here in a no pressure environment.
Matthew went beyond the sale to ensure all of my truck buying needs were met. He found the perfect truck for me and had it ready to go the next day!
Matthew went beyond the sale to ensure all of my truck buying needs were met. He found the perfect truck for me and had it ready to go the next day! Ill keep this location in my phone on speed dial as my first choice for Toyotas!
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by slovette2002
Sep 20, 2013 -
Fred Anderson Toyota of Charleston responded
I appreciate you leaving such positive feedback about our dealership! I am ecstatic to hear that you were so pleased with the service you received from Matthew. Our team is committed to supporting our customers any way we can, and he is a great example of that commitment. Enjoy your new truck and please don’t hesitate to let us know if you need additional help or have any questions. I’m glad our dedication to quality customer service has made you a long-time customer. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership.
Regards,
Steven Rhoads, GM
srhoads@anderson-auto.com
Matthew is a wonderful asset to your company. He was
extremely knowledgeable, attentive, and helpful. He really knows the product in great detail, how it works, why it is better than its competitors, w
extremely knowledgeable, attentive, and helpful. He really knows the product in great detail, how it works, why it is better than its competitors, why we would want it more than another brand - and was clear in explaining it to us. Matthew took extra time to make sure we understood the car and how it works, which was important for this high-tech car being bought by a couple of low-tech Seniors. He stayed in regular communication with us during the week between paperwork and delivery, had everything lined up and waiting for Sarah when she got there after work on Friday. He even facilitated getting the insurance switched over and those sorts of necessary things...a wonderfully positive and orderly experience. We would definitely recommend Matthew to our friends for their car buying needs.
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by SteveRoweSarahBarnhart
Sep 03, 2013 -
Fred Anderson Toyota of Charleston responded
Thank you for the great feedback! Customer input is an important part in helping make our service the best it can be. We strive to have the best customer service in the business, and I’m happy to hear that our goal was reflected through your experience with us. It’s great to hear that Matthew gave you a pleasant experience. We agree; he’s an invaluable member of our team. It is a point of pride that we do everything we can to support our customers during their time at our dealership. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership.
Regards,
Steven Rhoads, GM
srhoads@anderson-auto.com
I highly recommend this dealer. Matt took great care of
us and helped me find a great truck at a great price. This was a much better experience that the other Toyota dealers I visited.
us and helped me find a great truck at a great price. This was a much better experience that the other Toyota dealers I visited.
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by blotheafguy
Aug 30, 2013 -
Fred Anderson Toyota of Charleston responded
We really appreciate you taking the time to leave feedback for our dealership. We strive to have the best customer service in the business, and I’m happy to hear that our goal was reflected through your experience with us. It is a point of pride that we do everything we can to support our customers during their time at our dealership. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership.
Regards,
Steven Rhoads, GM
srhoads@anderson-auto.com