Matt Shelton | Page 22

These men went over and above our expectations and what is required for good customer service. We had our 2 year old son with us and we were at the dealership for more than 4 hours. If it hadn't been for is required for good customer service. We had our 2 year old son with us and we were at the dealership for more than 4 hours. If it hadn't been for Thomas Michael buying us dinner out of his own wallet, Jeremy Ackerman playing with our son and watching him as he roamed the dealership and Matt Shelton being patient with us as we came to a decision to buy or not, we would have gone home and tried to do it another time. We in no way felt pushed to buy the car and felt this car would be safer for our family than the Kia Soul we were trading in. I would definitely recommend anyone to this dealership due to the fantastic customer service which felt genuine and due to the good quality car we purchased. More

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I purchased my first Mazda (Miata hardtop convertible) with Matt Shelton in 2011, and recently traded for a Mazda3 five-door S Grand Touring (2014), also with Matt as my Sales Rep. In regards to both pur with Matt Shelton in 2011, and recently traded for a Mazda3 five-door S Grand Touring (2014), also with Matt as my Sales Rep. In regards to both purchases, my experience was not only relaxing, but actually fun! The conversation, with Matt and Sales Manager, Donny, and the negotiating for price was informative and comfortable; it was like being with "old friends". Everyone at CardinaleWay Mazda is like "family"; not at all like a car sales business. As a single lady, and skeptical of being taken advantage of, I actually felt as though they were working in my best interest, not only through the sales transaction, but after the sale. They honestly care! Thank you "boys" for giving this lady a smile, laugh and a good deal! Gods richest blessings on you both! Sincerely, Bev Canady More

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MATT SHELTON was very thorough, patient and professional. He modeled the way with respect to SERVICE: Matt introduced himself, he smiled and his eye contact was exceptional; Matt was responsive, ready and al He modeled the way with respect to SERVICE: Matt introduced himself, he smiled and his eye contact was exceptional; Matt was responsive, ready and alert; he verbally acknowledged us; and he was courteous and enthusiastic. We really appreciated the extra time Matt spent with us during "vehicle delivery, orientation and familiarization." John and Cindy DeVore More

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Matt provided a no pressure sales effort. He answered all of our questions in a timely manner and was very pleasant to work with. We would definitely go back to CardinaleWay (and Matt) the next time we all of our questions in a timely manner and was very pleasant to work with. We would definitely go back to CardinaleWay (and Matt) the next time we buy a car More

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This is the second car we bought from Cardinaleway Mazda. We went back to Matt Shelton because of the great experience we had the first time 4 years ago. Well the second time was just as great or better. N We went back to Matt Shelton because of the great experience we had the first time 4 years ago. Well the second time was just as great or better. Not your typical car salesman atmosphere. Friendly, caring and ready to work to put you in the best fit for your personal needs. We left feeling great that we made the right choice and knew they worked hard to give us the best deal. More

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This is the first dealer we've encountered that made purchasing a car a pleasant experience. There was no high sales pressure by Matt or Donny. When we asked a question they couldn't answer immediatel purchasing a car a pleasant experience. There was no high sales pressure by Matt or Donny. When we asked a question they couldn't answer immediately they researched the subject. All of the features of the vehicle were explained and they were very patient with our questions. There was no body language to the contrary. We appreciate Matt's personal "snail mail" note after our first visit. More

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The great rating is being given because my buying experience for the second time has been rewarding. Matt Shelton is courteous and respectful to his clients. He goes above and beyond to please and sa experience for the second time has been rewarding. Matt Shelton is courteous and respectful to his clients. He goes above and beyond to please and satisfy. The service department is friendly and prompt. Steve Ross as my adviser has provided service to me even when I was out of town. I will purchase a third Mazda in the next two years. Thanks! More

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I had a great experience at the CardinaleWay dealership. Matt Shelton and Thomas Michael were very friendly and helpful and were able to find me the car I wanted and give me a great deal on it. I wanted a c Matt Shelton and Thomas Michael were very friendly and helpful and were able to find me the car I wanted and give me a great deal on it. I wanted a car that wasn't on any dealership lots yet, but Matt and Thomas went the extra mile to find me the car with my specifications and while I am waiting for it to arrive at the dealership, they gave me a loaner car to drive in the meantime. They truly care more about meeting the customer's wants and needs rather then trying to "sell" people and make a profit. I highly recommend this dealership- specifically Matt Shelton and Thomas Michael. More

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I recently purchased a used Mazda 5 at this local. After a few months I noticed certain small issues with cleanliness of vehicle. I contacted All, the GM and he and his crew went above and beyond to satisfy a few months I noticed certain small issues with cleanliness of vehicle. I contacted All, the GM and he and his crew went above and beyond to satisfy my requests. When I got my car back from the service center it was like a new car all over again. I was grinning from ear to ear the whole way home! Thanks guys! More

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One of the best car shopping experiences ever. Fair pricing, friendly and honest people. Matt Shelton and Chris Mankin were great to work with and helped us find the right used vehicle at the right pr pricing, friendly and honest people. Matt Shelton and Chris Mankin were great to work with and helped us find the right used vehicle at the right price. I would highly recommend this dealership. More

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