Matt Ramgolam

This review is for service department. Horrible experience. I went in for an oil change and first inspection on a leased vehicle. They text me an 1.5 into it saying that the car would be r Horrible experience. I went in for an oil change and first inspection on a leased vehicle. They text me an 1.5 into it saying that the car would be ready soon. I have to chase them for the next 1.5 hours to get the car, as they kept saying it will be ready in 15 minutes. When I get the car back, I get zero communication, just asked to sign and go basically. Zero communication about what was done to the car, what the multipoint inspection found, nothing, they didn't care nor want me there. If you can, stay away. I tried communicating in person, always feeling like I am bothering the service advisors. They are supposed to send a video of the work that was done to the car with the technician explaining the work and findings, which was not done. All I got was requests for review. ZERO COMMUNICATION ABOUT THE CAR, THE ONLY COMMUNICATION IS ABOUT 4 TEXT MESSAGES AFTER ASKING TO LEAVE THEM A GOOD REVIEW. HORRIBLE, HORRIBLE EXPERIENCE. More

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Matt is truly exceptional. My car was stolen and Matt made sure to take care of me and my baby and ensure the work was up to par. Additionally my rental ran out with my insuran My car was stolen and Matt made sure to take care of me and my baby and ensure the work was up to par. Additionally my rental ran out with my insurance and he managed to get me a loaner so I wouldn’t be left carless. To say that Matt and the team did well by my side is an understatement. The treatment I’ve gotten from them from my first car purchase back in 2021 to now is EXCEPTIONAL. Thank you Matt and team. I truly appreciate you. More

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A Disappointing Experience That Fell Far Short of the Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high leve Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high level of service synonymous with the Lexus brand. Unfortunately, my recent experience was profoundly unsatisfactory and fell dramatically short of that standard. My specific service requests were disregarded due to a critical breakdown in communication between the service advisor and the technicians. When I addressed these issues with management, the response was even more concerning. The supervisor seemed focused on making excuses for the staff rather than solving the problem. While apologies were offered, they were not backed by any tangible solution or corrective plan. For a brand built on customer satisfaction, this failure in communication, accountability, and resolution is unacceptable. I am sharing this experience both to inform future customers and to escalate the matter to Lexus Corporate. When a dealership’s actions contradict the brand's promise, it requires higher-level attention to ensure other clients are treated with the care they expect. Respectfully, Oleg W More

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Matthew is very knowledgable and professional. He kept me in the loop at all times with frequent updates. He made my experience stress free. Thank you for the wonderful service Matthew! He kept me in the loop at all times with frequent updates. He made my experience stress free. Thank you for the wonderful service Matthew! More

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An excellent experience, simple , stress free and quick. Special thanks to Jamall for his patience and professionalism. Special thanks to Jamall for his patience and professionalism. More

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Jamall Thompson was extremely helpful and knowledgeable. He made the process very easy and enjoyable. He made the process very easy and enjoyable. More

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