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Matt O'Brien
Matt O'Brien at York Chrysler Dodge Jeep Ram of Plainfield

Matt O'Brien | Page 6

Service Advisor

York Chrysler Dodge Jeep Ram of Plainfield

2695 E Main St
Plainfield, IN 46168

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4.5
93 Reviews
4.5

93 Reviews

Write a Review

93 Reviews of Matt O'Brien

November 15, 2023

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Employee Rating

They did a service and recall without an appointment got me in and back on the road quick. Everything was completed on the first visit. More

by MIKEHEDRICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Murphy , Josh Herington, Wes Martin, Miguel Squadrito

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Nov 16, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Jamie Freeman Service Manager

November 15, 2023

Dealership Rating
Employee Rating

Everyone was a pleasure to work with. We will return for more service in the future. Matt was the bomb. More

by Gino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Murphy , Josh Herington

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Nov 16, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Gino, Thank you! Matt and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

November 09, 2023

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Employee Rating

Dealership for intentionally screw you over for money. Doesn’t care about you, not your car. More

by andrewjtaylor21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Noah Clos, Jamie Freeman , Diane Anderson, Chris Bailey, Bryan Baker, Joshua Cohen, Josh Herington, Wes Martin, Miguel Squadrito

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Nov 13, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience, Andrew, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you wouldn't mind continuing the conversation, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jamie Freeman Service Manager

Nov 10, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, and we're sorry if we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Andrew, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 26, 2023

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Employee Rating

The service department will get your vehicle back up and running when you need it serviced. More

by NL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 26, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

October 24, 2023

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Employee Rating

We were traveling through and needed service. The team went out of there way to get us in and out so we could get on our way. Thank you guys!! More

by camaro1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Herington, Miguel Squadrito, Bridget Thomas, Steve Wheat

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Oct 24, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jamie Freeman Service Manager

October 19, 2023

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Employee Rating

Matt O. In service department was excellent in working to resolve a persistent DEF issue on my RAM3500. Very professional and consistent follow up as they we More

by christopher.dye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that we were able to help you out, Christopher. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

October 14, 2023

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Employee Rating

I never got my entire service. I was suppose to return for repair to my car but was laid up so I kept calling and leaving service messages and they never returned my call. So I wi More

by wgmarlow
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Herington, Miguel Squadrito, Bridget Thomas, Steve Wheat

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Oct 19, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jamie Freeman Service Manager

Oct 19, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jamie Freeman Service Manager

October 12, 2023

Dealership Rating
Employee Rating

Very easy to work with and professional. Took my concerns and worked with me for a plan to fix them More

by markwebnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Herington, Miguel Squadrito, Bridget Thomas, Steve Wheat

Report | Print
Oct 13, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

October 12, 2023

Dealership Rating
Employee Rating

Took less time than I thought good experience free coffee and free oil change thank you More

by SKIDADDY1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Clos, Jamie Freeman , Diane Anderson, Bryan Baker, Joshua Cohen, Josh Herington, Miguel Squadrito, Bridget Thomas, Steve Wheat

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Oct 13, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager

October 10, 2023

Dealership Rating
Employee Rating

The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. More

by OLDFARMBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Murphy, Jamie Freeman , Josh Herington, Miguel Squadrito

Report | Print
Oct 11, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamie Freeman Service Manager

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