Matt Lewis | Page 9

Colonial Ford of Marlboro responded

Customer towed vehicle in for diagnosis of crank/no start condition. Upon further pinpoint testing, technician verified sole customer supplied key melted/damaged. Customer purchased modified vehicle from third party sale and only provide one key at time of vehicle purchase. Vehicle software modified by SCT Tuner software. Test revealed minimum keys registry error. Per workshop manual recommend to cut/program two known good keys. Customer charged only for cutting/programming two keys. Dealer waived further diagnostic time to find Ford Passive Anti Theft System transceiver failed producing, no crank/no start conditions. Customer took possession of keys and paid invoice. Customer went out to start vehicle and would not start due to failed PATS transceiver. The customer irately returned inside repair facility , at that point throwing keys at service writer demanding vehicle to be repaired immediately. Upon offering discounted rate on labor and cost of parts, customer opted to have vehicle towed furthering expenses on vehicle. customer 's first visit to facility.If anything should be mad at the dealer he purchased the car from.