Matt Jewett | Page 6

Matt in service was very helpful and kept me informed throughout the process. They were able to take me home and deliver the car to me when it was done. Everyone was very friendly. throughout the process. They were able to take me home and deliver the car to me when it was done. Everyone was very friendly. More

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Friendly helpful employees. Convenient location. Was able to make an appointment sooner than other dealerships and they even came and picked up my car and brought it back to me. Convenient location. Was able to make an appointment sooner than other dealerships and they even came and picked up my car and brought it back to me. Very happy with my service. More

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Everyone at the dealership was very courteous and knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house that afternoon. More

by msum212 Verified Customer Verified Customer

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Really appreciate the hospitality and support this store has a great service department will be back has a great service department will be back More

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Friendly fast service, thanks Matt got me in quickly and was very helpful to me. was very helpful to me. More

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Melissa did great work and fixing my vehicle and making sure everything was good on it sure everything was good on it More

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Today, went in for my vehicle's regular oil change & multi-points vehicle inspection. Was in & out in less than an hour! Service reps were very cordial as usual. multi-points vehicle inspection. Was in & out in less than an hour! Service reps were very cordial as usual. More

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I relocated to the area 8 years ago. In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a few negative reviews after the ownership change and took them with a grain of salt. An opinion is just that an opinion. Not everyone will have the same experience. I am very happy to say I have been very pleased with the service they provide. I am thankful that I live close enough that they can take me home while my vehicle is being serviced and pick me up for my return. Matt was my service guy today. He communicated with me via text keeping me updated as to vehicle status and what repairs were being done. Excellent customer service. And a new offer was available to me. They would come get my vehicle, make the repairs and return to me. I didn't even have to leave my house. Recovering from a total hip replacement I found this to be a blessing. Again, exceeding customer expectations. I will continue to use them for all repairs, future vehicle purchases and refer to family and friends. More

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Tyler was extremely customer friendly and very helpful with our car issue. He gave us great information on our problem and how they could help us. with our car issue. He gave us great information on our problem and how they could help us. More

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I had a fantastic experience with Melissa. The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pict The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pictures of my brake pads which were completely all worn out Now that my service work is done my car drives so much better I am very happy with the whole process at Shottenkirk Ford. Job well done 😃. Thank you Melissa I will definitely be back in the future. More

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