Matt Fass

The service department at bayside dodge is absolutely amazing. They always do communicate very well amazing. They always do communicate very well More

by toulonfr2 Verified Customer Verified Customer

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I brought the vehicle in for a transmission problem. Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to the service department and spoke to the manager. It was a very casual response. It happens all the time! Well it's never happened to me, EVER. I asked about the transmission and Brian didn't have an answer. The vehicle was ready 5 weeks later. I waited an extra day for it to go through a quality control review which could not have been done. I drove the vehicle for 1/2 mile and had the same transmission problem that I had originally brought it in for . There is no way that the vehicle was test driven after the engine replacement. I returned it and test drove it with a mechanic. He said he would do a software update. That seemed to resolve the problem. I drove home and parked the car. Two hours later I drove to the store and had the same transmission problem occurred. Brian told to bring the car back. When I brought it back, I told Brian to have them look at the backup camera because it was not working. I also told Brian that I needed the vehicle for a trip the following Wednesday. The car was not ready and I had to rent a car for the trip. On Tuesday I received a call that the transmission was fixed, I asked about the backup camera. Brian had to get back to me. He called back and said that it was probably the camera that needed to be replaced for a cost of $760 but they could not guarantee that that was the problem. Thankfully it was a faulty camera. Bayside has a problem doing more than one thing at a time. They could have fixed the transmission while we waited for a new engine to be delivered. They could have replaced the camera while I waited for the transmission to be fixed. They have a poor quality control program and no concern for people's time or inconvenience. They had my Grand Cherokee for 6 weeks in total and treated me like it was an overnight repair. I was also told that it was an additional 3% change to pay for the camera repair if I use a credit card. I said that I should have been told this, the check out person's response was that she was telling me now. A lot of good that did. Oh, and lastly, my second receipt for the transmission and camera had another person's name on it. Brian could not determine why this happened or how to fix this. Never again will I use Bayside's service department. And, because of the extremely poor service, I would never recommend the sales department either. I gave all four in the management department 1 star for not recognizing and addressing the poor systemic quality of this service department. More

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The best dealership I have ever been to, always attentive to the customers all staff are helpful to the customers all staff are helpful More

by tsalley3 Verified Customer Verified Customer

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I like the service. It was fast and efficient. I’m definitely going to come back. It was fast and efficient. I’m definitely going to come back. More

by Myriam Cisse Verified Customer Verified Customer

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I have purchased many cars from Bayside. I have always been more than satisfied and impressed with this dealership! I would highly recommend Bayside!! The best!!! I have always been more than satisfied and impressed with this dealership! I would highly recommend Bayside!! The best!!! More

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Great appt process. Quick service turnaround time. Friendly staff. Took care of my vehicle. Will definitely return. Quick service turnaround time. Friendly staff. Took care of my vehicle. Will definitely return. More

by Harrisoncastiblanco Verified Customer Verified Customer

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Professional and knowledgeable team who provide a great sales experience with no pressure. Their patience and attention to detail is second to none. sales experience with no pressure. Their patience and attention to detail is second to none. More

by ROBERTS4570 Verified Customer Verified Customer

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great experience at the dealership, My third vehicle from this dealership and each time i have no complaints, Sal was exceptional and had all the information wee needed. this dealership and each time i have no complaints, Sal was exceptional and had all the information wee needed. More

by ABRAHAM.ISLAM14 Verified Customer Verified Customer

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Best dealership in the business. All departments are staffed with top shelf personnel. They go out of their way to make sure all of your issues are resolved. All departments are staffed with top shelf personnel. They go out of their way to make sure all of your issues are resolved. More

by kirkshat Verified Customer Verified Customer

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Service advisor was very courteous and helpful. I was very happy with the time he promised me to deliver my vehicle back to me. I would highly recommend friends and family to this dealership. I was very happy with the time he promised me to deliver my vehicle back to me. I would highly recommend friends and family to this dealership. More

by sosamma052008 Verified Customer Verified Customer

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