Marvin Ma

Service ALWAYS treats women well - no patronizing! ! Marvin is always kind, helpful, & straightforward, and timely. I dealt with Brian, as well, who was also excellent. The video from the mechanics is ! Marvin is always kind, helpful, & straightforward, and timely. I dealt with Brian, as well, who was also excellent. The video from the mechanics is really helpful. And they complete the service when they say they will. More

by LIZMESSINEO Verified Customer Verified Customer

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Great customer service (Daniel and his associates are VW experts) Techs do a great job as well! experts) Techs do a great job as well! More

by joequarto Verified Customer Verified Customer

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Awesome customer service the best of all Brian and Kim is the best of best the best of best More

by corainehope Verified Customer Verified Customer

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Brian was waiting for my arrival. My car was serviced and returned after a thorough washing!!!! Bravo!!!!! My car was serviced and returned after a thorough washing!!!! Bravo!!!!! More

by LAWROBC Verified Customer Verified Customer

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Great repair , great customer service , great team I would highly recommend the entire experience was painless would highly recommend the entire experience was painless More

by frierim Verified Customer Verified Customer

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great team @ douglas they are always standing behind the cars they sell no matter what the issues are cars they sell no matter what the issues are More

by ftouzet1 Verified Customer Verified Customer

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I couldn’t have asked for better service. Michael M was great to work with and helped me thru the process. I was always notified of progress and I got to pick my car up early. Thank you. Michael M was great to work with and helped me thru the process. I was always notified of progress and I got to pick my car up early. Thank you. More

by kresssha Verified Customer Verified Customer

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It's a very nice dealer , and at least they will work with you to get you the car you want with you to get you the car you want More

by DEBORAHMOULTRIE Verified Customer Verified Customer

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Friendly, there have been no major issues with the car, so it's just been the standard upsell on the tire rotation ($70) and wheel alignment ($130). They can't fix the Bluetooth connection issue. It's been so it's just been the standard upsell on the tire rotation ($70) and wheel alignment ($130). They can't fix the Bluetooth connection issue. It's been close to 3 hours each visit, despite being told 1.5-2 hours More

by JMLYDEN Verified Customer Verified Customer

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I never expected that the job of testing and replacing a ac compressor would have taken almost 2 weeks, I don't think that my atlas is the first ac compressor that you replaced. The communication was not th ac compressor would have taken almost 2 weeks, I don't think that my atlas is the first ac compressor that you replaced. The communication was not the best. I have been going to Douglas for a long time, but this service was unacceptable.If you know that the job is going take that long, suggest the customer get a loner car right from the beginning. More

by Robertmurphy1959 Verified Customer Verified Customer

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