Marlys Jones
Marlys Jones at Honda of Lincoln

Marlys Jones | Page 27

Service BDC

Honda of Lincoln

2770 Yankee Hill Rd
Lincoln, NE 68516

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4.9
302 Reviews
4.9

302 Reviews

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302 Reviews of Marlys Jones

July 13, 2023

Dealership Rating
Employee Rating

Over the past several years I've overlooked several screw ups by this service center which has been several, tools left in the engine several times even csusing damage, things left undone. It's been a strugg More

by stormtiger123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 13, 2023

Honda of Lincoln responded

At Honda of Lincoln, we take a tremendous amount of pride in the quality of our repairs and how we treat our customers. I'm extremely proud of my staff and the effort that we put into helping each of our customers every day. We are not above making mistakes from time to time, as the human element is alive and well, however we try very hard not to. That is not a true statement at all about screwing our customers. We go above and beyond every day and help our customers by going out to their homes and helping jump start their vehicle, going out to listen to an intermittent noise they may be having or helping them with the cost of the needed repairs. Also, about the tire. You and Darrin had a conversation about the Tiger Paw tires and he specifically told you that we do not carry them, he also recommended that you replace all 4 tires or at least 2 of the tires because all 4 tires were at 4/32" and you told him to just replace the one tire with a Yokohama tire that we carry. My staff is always very accommodating to you and always very friendly with you when you come in for service. As per your voice mail that you left me it was the most disrespectful voicemail I have ever received after working here for 32 years. My wife was sitting in my office, and she was absolutely appalled by your demanding tone and the disrespectful cursing language you were using. I was absolutely raising my voice at you; however, I was not using the cursing and disrespectful language that you were using towards myself and my staff. All you would have needed to do was to call me and let me know what had happened, and that it was frustrating. I would have been over to your house at 7:30 with a jack and jack stands. I would have taken the tire off your Element and repaired or replaced it for you and taken care of you as we do for all our customers. However, that was not what you decided to do. You decided to leave a horrible disrespectful voicemail. You have been a customer of ours for many years, which we have very much appreciated. At times you are very kind and respectful, like when you brought us supplies to stay safe during covid, which was very much appreciated by our staff. Then there are times like Sunday when you decided to leave that horrible message. Every time you don't get exactly what you want you to become angry and disrespectful just like you demonstrated on Sunday. We do not need to work with customers like that and will not. Working with customers that choose to work with us when situations arise or when things do not go as planned is what we appreciate and want to do. Best of luck with your future service and maintenance needs as we will not be doing them here anymore. I will also be sending you a refund check for the cost of the tire that you paid for on Saturday so you can get it repaired elsewhere. Sincerely Jeff Williams Service Manager Honda of Lincoln

July 02, 2023

Dealership Rating
Employee Rating

Great service. Never disappoints to use Honda of Lincoln. Service people are wonderful to work with. More

by Chrisr101010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Honda of Lincoln responded

We are very happy to have provided you with such a positive experience!

February 09, 2023

Dealership Rating
Employee Rating

I would 100% recommend going through Honda of Lincoln. Their costumer service is absolutely incredible and always found ways to answer my questions throughout my leasing process. Russ Meyer had helped me More

by Amanda Ziegenbein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darrin Curry, Russ Meyer

Feb 09, 2023

Honda of Lincoln responded

Thank you for choosing to lease your new Honda at Honda of Lincoln. We're happy to hear Russ kept you well informed and that you had a great experience. Enjoy your Honda!

March 08, 2022

Dealership Rating
Employee Rating

Scott was extremely professional, thorough, and responsive with all of our questions and requests throughout the entire buying process. More

by markdolton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2022

Honda of Lincoln responded

We're glad you had such a wonderful experience with us! Enjoy your new Honda Odyssey!

March 23, 2021

Dealership Rating
Employee Rating

Greg has sold me Honda CRVs (and before that, Accords) for the last 30 years. He is great to work with and I'll keep coming back. Dave takes care of me extremely well for anything in the Service Departm More

by jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2021

Honda of Lincoln responded

Thank you for continuing to choose Honda of Lincoln for your vehicle needs. We're happy to hear you had another great experience and we look forward to seeing you again next time.

March 05, 2021

Dealership Rating
Employee Rating

We drive two CRVs because we love and trust this dealership, their maintenance department, and the sales experience. There is no sales experience as positive anywhere else. We have bought two cars f More

by Xntric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Williams, Dave Rose, Darrin Curry, Deb Allen, AJ Johnson , Shane Dilworth, Chad Erwin

Mar 05, 2021

Honda of Lincoln responded

Thank you for continuing to choose Honda of Lincoln for your vehicle needs. We're happy to hear you had a great experience and we look forward to seeing you again next time.

March 03, 2021

Dealership Rating
Employee Rating

Very professional, caring, honest and reasonable. Greg Hoag was very good to work with. Since I was home bound temporarily - he brought the car out for me to view. He took the time to explain all of the More

by RajaRani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 04, 2021

Honda of Lincoln responded

Thank you for the 5 star review. Enjoy your new Honda!

December 17, 2020

Dealership Rating
Employee Rating

ANDY GOODYEAR AND MARK SALLAK, Sue witeebee Awesome people own to earth people and I think there doing a amazing job at HONDA OF LINCOLN More

by Decents1981us1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2020

Honda of Lincoln responded

Thank you for the awesome review! We look forward to seeing you again next time.

November 27, 2020

Dealership Rating
Employee Rating

There is a reason we continue to drive Hondas. Part of it is due to the quality of vehicles Honda produces. But we continue to return to a Honda of Lincoln because of the people. Our latest experience was no More

by S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2020

Honda of Lincoln responded

Thank you for taking the time to share your experience with us. We're happy to hear our team provided you with the quality customer experience that you deserve. Enjoy your new Honda!

October 26, 2020

Dealership Rating
Employee Rating

This is the second vehicle my husband, James and I have bought a vehicle from Russ. He is an awesome man and sales person. We have been buying cars from Honda since 1993 and servicing most of our cars w More

by C Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darrin Curry, Scott Sweeney, Russ Meyer , Chad Erwin

Oct 26, 2020

Honda of Lincoln responded

Thank you for continuing to choose Honda of Lincoln for so many years! We're happy to hear our team has provided you with the quality customer experience that you deserve. Enjoy your new vehicle.

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