Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Marlet Laffon

Overview Reviews (15) Inventory (646)

Contact Me

View All Employees

< View All Employees

Marlet Laffon

Sales

Sam Pack's Five Star Ford Carrollton

1635 S Interstate 35E
Carrollton, TX 75006

Contact Me

5.0

15 Reviews

Overview Reviews (15) Inventory (646)

Dealership Experience

2 yrs, 2 mos

Industry Experience

2 yrs, 2 mos

Languages Spoken

English

Spanish

5.0

15 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Marlet Laffon

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

15 Reviews of Marlet Laffon

October 30, 2026

Dealership Rating

Employee Rating

My experience in ford was great! Marlet explain everything step by step! She was great, and was able to work with what I had Marlet explain everything step by step! She was great, and was able to work with what I had More

by Lilgem2797

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 31, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Lilgem2792, Thanks for the wonderful feedback! We're so glad Marlet made the buying process easy, explained everything clearly, and worked with you every step of the way. If you have additional questions, please don't hesitate to call 972-242-6415. Enjoy your vehicle, and thank you for choosing Five Star Ford Carrollton. Best regards, Trey Russell, General Manager

October 20, 2026

Dealership Rating

Employee Rating

Marlete gave us amazing customer service and we got a new 2026 Ford Explorer xx! 2026 Ford Explorer xx! More

by Ladybug2

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Ruvalcaba

Oct 21, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Ladybug2, Congratulations on your brand-new 2026 Ford Explorer! We’re thrilled to hear that Marlete provided you with amazing customer service throughout the process at Five Star Ford Carrollton. She truly cares about making the vehicle-buying experience special for our customers. Thank you for choosing us, and please stay in touch at 972-242-6415. We are here to help you fully enjoy your ride. Best regards, Trey Russell, General Manager

October 19, 2026

Dealership Rating

Employee Rating

Marlet Laffon went above and beyond to help me multiple time with my new vehicle controls. She is very professional and knowledgeable and is a valuable asset to this dealership. She helped several times w time with my new vehicle controls. She is very professional and knowledgeable and is a valuable asset to this dealership. She helped several times when nobody else could. More

by mike.keenom

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dennis White , Luis Gonzales

Oct 20, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Mike, What a wonderful review! Marlet’s dedication and expertise make a huge difference, and we’re so glad she could give you the personalized support you needed for your purchase at Five Star Ford Carrollton. Thank you for your business and high praise—we look forward to serving you again in the future. Reach us at 972-242-6415 for vehicle advice any time. Best regards, Trey Russell, General Manager

September 18, 2026

Dealership Rating

Employee Rating

Excelente Servicio del Dealer Mi agente Marlet La recomiendo muy buena atencion A mis amigos recomiendo muy buena atencion A mis amigos More

by enriquemsanchez1976

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Sep 19, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Gracias, Enrique, por recomendar Five Star Ford Carrollton y a Marlet. Si tiene alguna pregunta sobre su vehículo, por favor comuníquese con nosotros al 972-242-6415. Queremos que disfrute al máximo de su Ford. Felicidades, Trey Russell, Gerente General.

September 08, 2026

Dealership Rating

Employee Rating

Beyond grateful for the amazing help with the new purchase. The sales person was above n beyond purchase. The sales person was above n beyond More

by Juan P

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Sep 09, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Juan, Thank you for taking the time to leave such kind words! Delivering "above and beyond" service is always our goal, and we are so glad our team made your purchase experience a memorable one. Congratulations on your new vehicle, and thank you for choosing Five Star Ford Carrollton. Mariet and our team remain available at 972-242-4615 for all of your technical or care questions. Happy driving! Take care, Trey Russell, General Manager

September 05, 2026

Dealership Rating

Employee Rating

Marlet and Mike were great with customer service and were patient with me throughout the process. patient with me throughout the process. More

by alejandrogabriel694

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Young , John Progelhof

Sep 06, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, alejandrogabriel694, for the fantastic review and recommendation of Five Star Ford Carrollton! We know that buying a vehicle can feel overwhelming, so we’re glad to know that Terry made the process easy and stress-free for you. We truly appreciate your business and we remain available at 972-242-6415 when you need our Ford knowledge. Safe travels and thanks again, Trey Russell, General Manager

September 04, 2026

Dealership Rating

Employee Rating

Marlet was amazing! ! They all make you feel comfortable for the decisions you take. It was a good experience ! They all make you feel comfortable for the decisions you take. It was a good experience More

by Stefbeascencio

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Sep 04, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Stefbeascencio, for the awesome feedback! We're so proud to have Marlet on our team and glad everyone helped make your experience a great one at Five Star Ford Carrollton. We appreciate your trust and business, and remain available at 972-242-6415 for your new vehicle questions. Drive safe and please stay in touch. Best regards, Trey Russell, General Manager

September 02, 2026

Dealership Rating

Employee Rating

I would like to thank the sales team; Marlet, Eddie, Ruben, Alexandra, and the finance guy, for a no pressure buying experience. I ended up buying a used car to use while my new truck was being built an Ruben, Alexandra, and the finance guy, for a no pressure buying experience. I ended up buying a used car to use while my new truck was being built and was going to trade it in when the truck was ready, but it is very economical to drive so I'm keeping it to. Although I won't be back to buy another vehicle for awhile I will highly recommend everyone I know to check out Sam Packs when they need a vehicle. More

by rgunsell

Recommend Dealer

Yes

Other Employees Tagged: Reuben Krause, Alexandra Benvenuto , Eddie, Benny Beckham

Sep 02, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Rgunsell, Thank you for sharing such wonderful feedback! Delivering a transparent experience is our top priority, and we are so proud of Marlet, Eddie, Ruben, Alexandra, and our finance team for taking great care of you. We appreciate your business and for your willingness to recommend Sam Pack’s Five Star Ford Carrollton. We’re here whenever you need us down the road! Give us a call at 972-242-6415. Congratulations! Best regards, Trey Russell, General Manager

August 26, 2026

Dealership Rating

Employee Rating

Great customer service, clear pricing with no hidden fees, and a fast, easy buying experience. fees, and a fast, easy buying experience. More

by oroscogiselle012

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Aug 27, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for taking the time to share your feedback, oroscogiselle012! We take great pride in offering transparent pricing and a hassle-free experience at Five Star Ford Carrollton. We appreciate your trust in our team and look forward to helping you enjoy your Ford. Call us for advice at 972-242-6415 any time. Congratulations! Sincerely, Trey Russell, General Manager

August 21, 2026

Dealership Rating

Employee Rating

Marlet was wonderful. From making sure I enjoyed the vehicle I ended up purchasing but also with others I test drove. Omar was also fantastic with making sure I stayed i From making sure I enjoyed the vehicle I ended up purchasing but also with others I test drove. Omar was also fantastic with making sure I stayed in budget before proceeding to finance department. Great Staff! More

by Matthew.mays222

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Aug 22, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Matthew, Teamwork makes the dream work! Thank you for giving Marlet and Omar such great feedback. Finding the perfect vehicle while strictly respecting your budget is always our top priority, and we’re so glad our staff made the process seamless for you at Five Star Ford Carrollton. When you need our vehicle advice, please call 972-242-6415. Best regards, Trey Russell, General Manager

Dealership Inventory (646 Vehicles)

2026 Ford Maverick | new

$32,350

2026 Ford Maverick

new

Shadow Black exterior

Automatic

Front-wheel Drive

$32,350

View Vehicle Details

View Details

2026 Ford F-150 | new

$45,244

2026 Ford F-150

new

Carbonized Gray Metallic exterior

Automatic

Rear-wheel Drive

$45,244

View Vehicle Details

View Details

2026 Ford F-150 | new

$45,597

2026 Ford F-150

new

Avalanche exterior

Automatic

Rear-wheel Drive

$45,597

View Vehicle Details

View Details

2026 Ford Ranger | new

$53,165

2026 Ford Ranger

new

Desert Sand exterior

Automatic

Four-wheel Drive

$53,165

View Vehicle Details

View Details

2026 Ford Bronco | new

$82,994

2026 Ford Bronco

new

Shelter Green Metallic exterior

Automatic

Four-wheel Drive

$82,994

View Vehicle Details

View Details

2026 Ford F-150 | new

$52,242

2026 Ford F-150

new

Ruby Red Metallic Tinted Clearcoat exterior

Automatic

Rear-wheel Drive

$52,242

View Vehicle Details

View Details

View All Inventory