Marketing Team
Marketing Team at Crain Kia of Conway

Marketing Team | Page 11

Marketing Dept

Crain Kia of Conway

810 South Amity Road
Conway, AR 72032

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4.8
110 Reviews
4.8

110 Reviews

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110 Reviews of Marketing Team

March 11, 2022

Dealership Rating
Employee Rating

Brandon and team were great. Worked hard to get the vehicle and terms I wanted. More

by h0rsecrazy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Pearson, Brandon Roberts

November 01, 2021

Dealership Rating
Employee Rating

Staff cannot explain why Bill had change after coming for six years to get a oil change More

by jmelva98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Gilmore, Patrick Martin, Lesia Morrison, Maleek Dotson , Courtney Mallett, Jason Pearson, Andrew Peck, Brandon Roberts, James Wahrmund

Nov 01, 2021

Crain Kia of Conway responded

I would be glad to discuss with you, but I'm not sure what your issue is. You have been coming to our Service Department for six year to get your oil changed. Prices change during that six years. KIA set's all of our prices, it's not set by the Dealership. You can contact me at 501.470.7028. Lesia Morrison Customer Relations Manager

October 26, 2021

Dealership Rating
Employee Rating

Very quick, friendly, and helpful - thank you so much! They even washed and vacuumed my car - yay! More

by KELLYTRIMBLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 11, 2021

Dealership Rating
Employee Rating

Didn’t do everything that I paid for. For example, vacuum the inside of the car which came with a the $60 oil change .friendly staff though, More

by KaylaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 25, 2021

Dealership Rating
Employee Rating

I was travelling through and Crain was first rate in their service for my vehicle. They were fast and efficient and got me back on my way quickly. More

by Shayne.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Gilmore, Lesia Morrison , Lindsey McHenry, Jason Pearson, The young woman taking payments was especially nice and courteous.

July 12, 2021

Dealership Rating
Employee Rating

Very nice 😊 service center. They explained everything very well . Also show me the new version of my car .service come with car wash love that More

by REBELLIOUSROSE2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Gilmore

July 06, 2021

Dealership Rating
Employee Rating

Had to wait 1 week to get oil change appt, then they always want to do , "BILL" for more work, all to provide better cust serivce...so we let them this time costing approx $250. What i think would be a More

by KEVANS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 07, 2021

Dealership Rating
Employee Rating

I bought a telluride four months ago and my experience with this dealership couldn’t have been better. Our salesman and the entire staff went out of their way to help us. Worth driving an hour and a half More

by ricebird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lesia Morrison , Courtney Mallett, Lindsey McHenry

April 30, 2021

Dealership Rating
Employee Rating

This was the review I put on Google.Unless you're This was the review I put on Google. Unless you're getting service for free, don't use this place. Even then, I'd be suspect. They "forgot" to pic More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 30, 2021

Crain Kia of Conway responded

Mr. German, thank you for your Review, we can’t improve if we don’t hear from you, Our Customer. Mr. Brian Lowrey, Service Manager has discussed these issues a couple of times with you and he scheduled a time to pick up your car the following day and performed the oil change and serviced your car properly, no oil leaks and no issues. We did not ignore your note, but we could not go outside The Crain Commitment of 5000 miles or 5 months for your next oil change because this would VOID your Warranty. Your request to set the miles at 10,000 or 7 month intervals will not be set up due to your warranty being voided.

Apr 30, 2021

Crain Kia of Conway responded

You received your Crain KIA Multi Point Inspection Report that indicates your Cabin Air Filter and Engine Air Cleaner was in the yellow, which is good. We will not change any filter unless it is in the red, which is bad. This MPI is your report card on your vehicle and will be given to you at each visit. Our car wash is for small cars (KIA's) and trucks can be damaged when in the wash bay. We should have vacuumed the vehicle and would be glad to do this at your convenience.

Apr 30, 2021

Chuck responded

That is understandable, I wasn't aware of that. But what about the vacuum and wash? I also asked to contacted if something needed to be change like the engine and cabin filter. I would have had that done but instead I found out later. It's all good, I don't expect perfection.

Apr 30, 2021

Chuck responded

So I think what the real issue is a lack of communication. If someone would have told me all of that, I'd be fine.

March 02, 2021

Dealership Rating
Employee Rating

Pleasant easy and Quinn was super. Warranty guy was professional and helpful as well. We drove from Little Rock so that is a trstament to thier work More

by TTRICHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Quinn Owens

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