Mark Welcome | Page 35

A Pleasant and Painless Car-Buying Experience From my first interaction over the internet with Brianna Anderson to taking delivery of my new RAV4 from Mark Welcome, my experience with Wellesley To From my first interaction over the internet with Brianna Anderson to taking delivery of my new RAV4 from Mark Welcome, my experience with Wellesley Toyota was totally positive. Having bought over a dozen cars in my life, I have seen the worst and the best in car dealerships and sales staff. This recent experience is, by far, the best. Brianna was incredibly knowledgeable and responsive, and she was always professional and courteous in her online and phone communication. It was my interaction with Brianna that made my decision to deal with Wellesley Toyota. Onsite, Mark took over the transaction -- he was down to earth, personable and equally professional; determined to deliver the best possible customer service along with the car I was seeking. He took complete responsibility for my total satisfaction with my dealings with Wellesley Toyota and did all he could to ensure an ongoing relationship in the years to come. I never imagined a car buying experience could be so pleasant and painless! THANK YOU! More

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A Stress Free Car Purchase Al Javid was such a pleasure to deal with as I worked my way to a decision on the new Toyota Rav 4 Hybrid. Al had been recommended by a friend who ha Al Javid was such a pleasure to deal with as I worked my way to a decision on the new Toyota Rav 4 Hybrid. Al had been recommended by a friend who had recently made a Toyota purchase from Al. I was given the facts, data and clear information on the extras that would come with my Rav 4 Hybrid choice. I was given a fair price. My husband and I are internet sleuths and had solid information on what a fair price for this vehicle would be. Al gave us the complete price including the taxes and registration fees. It was what we expected to pay.Then he located and reserved just the car that we wanted in terms of color choices. When we took the various test drives, we were accompanied by a product specialist, a courteous, well-informed person, who explained in detail the dashboard settings and all of the seat adjustments. When we picked up the car, we had a product specialist who again helped us with the various settings in what was now my new car. Kudos to the product specialists: Moe and Mark! I am thrilled with my experience with Al at Wellesley Toyota More

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