Mark Smith

As a dedicated Acura owner, I find it disheartening to recount the deceitful practices I've encountered at Radley Acura, along with what appears to be complicity from Acura Corporation. My experience has recount the deceitful practices I've encountered at Radley Acura, along with what appears to be complicity from Acura Corporation. My experience has led me to seriously reconsider my loyalty. Radley Acura's purported customer-friendly demeanor is nothing but a facade, designed to lower your defenses while they systematically drain your finances. My personal encounters include inflated repair estimates aimed at coercing unnecessary vehicle purchases and charges for services never rendered. Attempting to seek recourse from Acura Corporation only revealed their role as enablers of this dishonest dealership. It's crucial to note that Acura dealerships do not share your service history, a system that seems tailored to facilitate manipulation and exploitation by such establishments. Contrastingly, I've learned that Ford, according to loyal friends, offers a transparent service history tracking system, facilitated by factory-trained technicians and service advisors who are less prone to dishonesty. My advice to fellow consumers is to meticulously document all transactions and scrutinize service details. Familiarize yourself with your vehicle's operations before and after service appointments, and don't hesitate to involve your bank or credit card company if issues arise with Radley Acura's services. More

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Great services. Nice waiting room. People are kind and knowledgeable. Keep up with good work! Nice waiting room. People are kind and knowledgeable. Keep up with good work! More

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I have purchased several autos from this dealership (Sonny is the best salesperson). I also have them service their and Sohail is the top notch service advisor. The place is clean and the people are (Sonny is the best salesperson). I also have them service their and Sohail is the top notch service advisor. The place is clean and the people are very friendly and efficient. Service is top notch. Sohail always has a loaner ready to go. I travel about an hour and a half to get there and pass several acura dealers on the way but the trip to Radley is worth it. Recently there was a transmission problem with one of my acuras. Mark Smith stepped in on my behalf and contacted acura and got them to cover most of the cost of a new transmission, even though the car was 10 years old (but low mileage). This is a great place to buy a car and have it serviced and the people really care and treat you great. First class all the way. More

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