Mark Rogers | Page 2

Customer service done right! Unfortunately, my car was part of the diesel settlement, and I had scheduled to return my car to a dealership that was 9 miles from my home. Unfortuna Unfortunately, my car was part of the diesel settlement, and I had scheduled to return my car to a dealership that was 9 miles from my home. Unfortunately again, I received an email that my appointment had to be rescheduled because dealerships were given the option to opt out of taking cars back and the one close to me (First Team VW) opted out. This change in the program resulted in me having to drive over 100 miles to Staunton to complete this transaction and this could only be completed during the week. Of course, This means that not only do I need to take off of work, but now I have to also have someone else take off of work to give me a ride home. None of this was convenient or acceptable in my opinion. This is where the good customer service comes in. Mark Rogers at Valley VW Went above and beyond and agreed to accommodate me on a Saturday so I could arrange transportation home, and not have to take off work. Once at the dealership, Mark was very professional and pleasant to work with and made the entire transaction a walk in the park (did I mention that I did all of this with a broken leg). From the time we walked in the door at the dealership, we were greeted, offered water, and made to feel very comfortable while we waited to start the process. Every member of their team that we came in contact with was very personable and made you feel like you have known them forever. Mark, thank you for all that you did to make sure this transaction took place at a time that was convenient for me and thank you for making it painless. I will say that because of my experience, we will take our future VW business back to Staunton regardless of the over 1 hr drive because these guys do customer service the RIGHT way! More

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Brian Balser is fantastic in the service center!!! What an awesome experience!! We went into the service center to have our Passat serviced and wound up purchasing a brand new 2018 Volkswagen Atlas. F What an awesome experience!! We went into the service center to have our Passat serviced and wound up purchasing a brand new 2018 Volkswagen Atlas. From the moment we stepped into the center, we were treated as royalty. Immediately we were offered something to drink and a fantastic center to rest while our car was serviced. This wonderful man approached me and introduced himself as Ray Hatcher. He showed me the new cars and I informed him that I was only having my car serviced. Needless did I realize that the new Atlas on the showroom floor spoke to me, there was my dream SUV. The rest is history, and I found my family at Valley Volkswagen forever. Love this entire staff and highly recommend this dealership to anyone looking for a new or used vehicle. Patty Minor More

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Awesome Service! My husband and I have purchased both our vehicles from Valley Volkswagen and have been very pleased with the sales, management, and service department My husband and I have purchased both our vehicles from Valley Volkswagen and have been very pleased with the sales, management, and service department! The sales department has been great with finding the perfect vehicles for our needs and within our budget and the manager was very accommodating, flexible, and professional with handling the sale! The service department also has worked with us on the majority of our service needs and we’ve never had an issue with the customer service or the well priced work we’ve had done. They have been willing to continue to assist and follow-up with us even after we purchased the vehicle, which has made us feel we are more than just a customer! Thank you Valley VW for another great vehicle and we look forward to many more years of working with you all! More

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Excellent and Pleasant Experience with Mark Rogers I am writing to let you know how pleasant it was to work with Mark Rogers to purchase my car. Mark made it such a relaxed, pleasant and wonderful expe I am writing to let you know how pleasant it was to work with Mark Rogers to purchase my car. Mark made it such a relaxed, pleasant and wonderful experience for me. He was very responsive and very quick to answer all my questions. He was understanding and help eased my concerns about buying a car two hours away from where I leave. I had to give him a hug when I picked up the car since he provided an outstanding service! Thanks. Mikray More

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The absolute best! What a great experience! I'm so happy with my vehicle. The whole process from beginning to end was such a pleasure. Mark, our sales consultant, was so What a great experience! I'm so happy with my vehicle. The whole process from beginning to end was such a pleasure. Mark, our sales consultant, was so professional, and help us make an informed decision, which is exactly what a great sales consultant should do. The manager worked hard to make sure that our payment worked for us. More

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Amazing! They were so helpful on helping me and my husband get a new car and to make sure we get the right one for our needs definitely would recommend them to They were so helpful on helping me and my husband get a new car and to make sure we get the right one for our needs definitely would recommend them to anyone and everyone! More

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Everything was top notch My whole experience was wonderful. Mark Rogers was very knowledgeable about the Jetta. He did not push, but was very enthusiastic. My husband think My whole experience was wonderful. Mark Rogers was very knowledgeable about the Jetta. He did not push, but was very enthusiastic. My husband thinks their service department is excellent and he has used it for more than a decade. They strive for perfection! More

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Another purchase from ValleyVW Bought a diesel Jetta - one of the last. Fifth car I have purchased here over 20. years. Helpful, friendly and competent place to do business. Bought a diesel Jetta - one of the last. Fifth car I have purchased here over 20. years. Helpful, friendly and competent place to do business. More

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Perfect Experience! Had a great delivery experience, thorough training, and a very warm welcome at this dealer. Traded a vehicle which was also a very easy job. Even ha Had a great delivery experience, thorough training, and a very warm welcome at this dealer. Traded a vehicle which was also a very easy job. Even had what I wanted right on the lot. Definitely make the trip! More

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Mark was nice, patient, and straightforward When we described our needs, Mark was able to provide us with several options which would maximize our budget and fit out vehicular needs. He took ti When we described our needs, Mark was able to provide us with several options which would maximize our budget and fit out vehicular needs. He took time to take us on several test drives in various makes and models. More

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