If you want to get robbed by someone without them using a
gun get service done at Tasca GMC in Clearwater. I took my 2012 Acadia Denali in for an issue of my driver power seat not working at all. My car was
gun get service done at Tasca GMC in Clearwater. I took my 2012 Acadia Denali in for an issue of my driver power seat not working at all. My car was diagnosed at another GM dealer back north. They determined that the “memory seat module” was the problem but GM didn’t manufacture the part anymore. So after researching on how I could get a replacement MSM I found one on EBAY with the exact same part # and that was crucial. I then made an appointment with Tasca for the service. I arrived and after about an hour or so I was told that the MSM was not the problem and the tech had pulled on some wires under the seat and it is operational. So I asked now what pay $500 and the seat could stop again. The service guy Mark kind of shrugged his shoulders. I suggested that the Tech move the seat so he could take off the 4 bolts and lean the seat back to get a better look at it. I could not believe the Tech never thought of that and also why didn’t he didn’t do that in the first place. There are two ways that a power seat can be moved when it won’t operate by it’s switch, but the Tech tried to do the job by just reaching under the seat with hardly any room. So after my suggestion he got the seat tilted back and I’m shown that in fact it was a wiring issue not the MSM. ( I contacted the GM dealer in PA and they reimbursed me 2/3 of my payment to them). I suggested that the nicked wire be taped and the harness zip tied to keep it from rubbing against the frame. I’m told that that wasn’t a good idea so now I’m thinking how many hours are they going to charge me. So Mark says it will be a $1000 and I was at their mercy and went the next day to pick up my Acadia and Mark being benevolent said he gave me a $100 discount to keep my bill slightly under $1000. The next day I spoke to the General Manager and he basically told me that he couldn’t do anything for me. I asked why so many hours to do the job. He asked me why I didn’t complain when I got my bill and I I told him I wasn’t going to cause a scene especially before I got my vehicle back because who knows what could’ve happened unbeknownst to me. So if your getting a Tech at $250 an hour to work on your car be careful because you’ll probably be charged double the actual time it took to do it. TECH DIDN’T KNOW HOW TO TILT THE SEAT BACK and YOU PAY $250 AN HOUR.
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by poegoe102
Service Price Transparency
Oct 07, 2026 -
Tasca Buick GMC Clearwater responded
We appreciate every customer taking the time to share their experience, even when the version presented leaves out some rather important facts.
Your vehicle came to us with a non-functioning power seat and a diagnosis from another GM dealership that the memory seat module was defective. Rather than simply installing a part you purchased on eBay and hoping that diagnosis was correct, our technician performed his own diagnostic work. As a result, the seat began operating when the wiring was manipulated, which established that the module was not the problem.
That is actually what diagnosis is supposed to accomplish: find the problem rather than replace an expensive part based solely on someone else’s diagnosis.
You then suggested that the technician remove the seat bolts and tilt the seat back to gain better access. He did so, and further inspection identified a wiring issue. At that point, additional labor was required to properly access, diagnose, and repair the wiring. Apparently, in your view, an electrical repair underneath a 14-year-old power seat should be accomplished by simply reaching underneath it, taping a wire, and calling it a day. Unfortunately, professional automotive repair doesn't quite work that way.
You also state that you were charged $250 per hour and imply that we simply doubled the actual time the technician spent working on your vehicle. That is simply not how our labor billing works. The labor rate and the labor time charged on a repair order are two different things. We charge according to the applicable repair operation and the work required—not based on how long someone happens to be standing next to the vehicle.
Perhaps most interestingly, after all of this, we voluntarily reduced your bill by $100 in an effort to address your concerns. Our General Manager also took the time to personally speak with you and review the situation.
We have no problem accepting criticism when we get something wrong. What we do have a problem with is a review that takes a legitimate diagnostic process, turns it into a story about being “robbed,” and then presents assumptions about our technicians and billing as facts.
We understand that you were unhappy with the price. You are certainly entitled to feel that way. But being unhappy with the cost of a repair does not mean the repair was improper, the technician was incompetent, or that you were charged for work that wasn't performed.
The irony is that the very diagnostic process you criticise is what prevented you from spending money replacing a memory seat module that wasn't actually the problem.
We stand behind the work performed by our technicians and the integrity of our billing. We are sorry that your experience did not meet your expectations, but we believe the facts tell a considerably different story than the one presented in your review.
We wish you and your Acadia many trouble-free miles ahead.
I had a great experience, Julian did an outstanding job.
Glad I did this, very happy!
Glad I did this, very happy!
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by Berettalisa
Service Price Transparency
Sep 22, 2026 -
Tasca Buick GMC Clearwater responded
We appreciate your feedback and are glad to hear you had a great experience with our team at Tasca Buick GMC Clearwater. Thank you for choosing us.
Check in process is fast & efficient.
Mark is pleasant and goes the extra mile for the custimers
Mark is pleasant and goes the extra mile for the custimers
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by Edv50511
Service Price Transparency
Aug 13, 2026 -
Tasca Buick GMC Clearwater responded
Thank you for recognizing our fast check-in process and attentive service at Tasca Buick GMC Clearwater. We appreciate your feedback.
Mark is awesome!
It is always great to work with him when I need to bring my Envista in. He’s transparent and upfront with information. So far my experience with the
It is always great to work with him when I need to bring my Envista in. He’s transparent and upfront with information. So far my experience with the dealer has been wonderful. I’ve only been a few times but always look forward to coming in.
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by Stevencljr
Service Price Transparency
Jul 14, 2026 -
Tasca Buick GMC Clearwater responded
Thank you for sharing your positive experience with our team at Tasca Buick GMC Clearwater. We appreciate your feedback and your continued trust in us for your Envista needs.
I had a great experience Tasca Buick.
We were visiting for out of town when suddenly the car just died. Had it towed to Tasca and they went to work on it right away. Fixed the issue, than
We were visiting for out of town when suddenly the car just died. Had it towed to Tasca and they went to work on it right away. Fixed the issue, thankfully it was under warranty. I really appreciated the ride home and pick up when it was done. Overall it was a great experience!.
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by Plambeck839
Service Price Transparency
May 07, 2026 -
Tasca Buick GMC Clearwater responded
Thank you for sharing your experience with Tasca Buick GMC Clearwater. We're glad we could assist you quickly and provide transportation during your repair. We appreciate your feedback.
Great service experience!
Completely transparent and honest, providing me with a text and email of what the technician found wrong with my truck. No pressure sales or ridicul
Completely transparent and honest, providing me with a text and email of what the technician found wrong with my truck. No pressure sales or ridiculous prices. It was a pleasure to work with this dealership.
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by jskhome5953
Service Price Transparency
Apr 19, 2026 -
Tasca Buick GMC Clearwater responded
Thank you for sharing your experience. We appreciate your recognition of our transparency and honest service. Tasca Buick GMC Clearwater values your trust and feedback.
To be honest, the entire deal was a complete scam.
The vehicle has a major problem with the transmission—no wonder they made me sign a waiver agreeing not to claim any warranty coverage. I deeply regr
The vehicle has a major problem with the transmission—no wonder they made me sign a waiver agreeing not to claim any warranty coverage. I deeply regret doing business with them.
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by Wilfredo Guardiola
Other Employees Tagged:
Joe Clagg
, Deja Caulk
Apr 12, 2026 -
Tasca Buick GMC Clearwater responded
Hello Wilfredo,
Your satisfaction is important to us. We would like the chance to speak with you about your experience with the pre-owned vehicle you purchased from our Sales Team. Please reach out to us when you have a moment to further discuss.
Thank you,
Tasca Buick GMC Customer Care Team
info.buickgmcclearwater@tasca.com
727-205-6771
Apr 23, 2026 -
Tasca Buick GMC Clearwater responded
Hello Wilfredo,
We're sorry to hear about your experience and appreciate you sharing your concerns. We want to clarify a few important details for transparency.
At the time of purchase, the vehicle was sold AS-IS, clearly outlined and agreed upon in writing. You also declined to purchase an extended service contract for added protection.
After several weeks of ownership without any communication regarding concerns, we reached out to you as soon as we became aware of your review. At that point, you had already taken the vehicle to another dealership. We then offered to perform the necessary repairs ourselves at a significantly reduced cost, approximately $1,000 less, and were willing to assist further with only partial participation on your end.
We understand unexpected vehicle issues can be frustrating, but we made a good faith effort to provide a cost effective solution. We remain open to working with you and encourage you to contact us directly so we can still try to resolve this matter together.
Apr 23, 2026 -
Wilfredo Guardiola responded
I took the vehicle to another dealership, but I did so at your specific request. I had offered to bring the vehicle to you so that you could verify the fault yourselves, but you told me—due to the distance—to take it to that other dealership instead. Furthermore, you offered me a vehicle that was supposedly in excellent condition—one that you claimed to have inspected and even serviced, including a complete fluid change—none of which turned out to be true. I purchased the vehicle from you with the confidence that I was making a sound investment with a trustworthy dealership; however, that is not the experience I am currently having. As I mentioned, you only reached out once you saw that my initial review was negative. It is frustrating to be obligated to pay $36,000 for a damaged vehicle, only to now find myself compelled to invest an additional $4,500. This suggests that you do not properly inspect your vehicles before selling them—a fact compounded by the impression you give that you care about buyer reviews, which also appears to be untrue. I had to call Mr. Rangel repeatedly over the course of several days, only for him to finally respond by telling me that his "assistance" consisted of me paying the $4,500 to cover the damages myself
My first visit at Tasca was a great experience.
Mark was very easy to work with and he handled the process very professionally. They earned my business.
Mark was very easy to work with and he handled the process very professionally. They earned my business.
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by jjkorienek
Service Price Transparency
Other Employees Tagged:
Joe Humes
Mar 30, 2026 -
Tasca Buick GMC Clearwater responded
Thank you for choosing Tasca Buick GMC Clearwater. We're glad our team made your first visit smooth. We appreciate your business.
I went into Tasca to look into a concern.
My sales representative Dan was out on personal leave. Deja was very professional and polite and didn’t hesitate to assist me while in need Deja is v
My sales representative Dan was out on personal leave. Deja was very professional and polite and didn’t hesitate to assist me while in need Deja is very professional and knowledgeable and I definitely will use her and recommend her for my future purchases and referrals
Thank you Deja for always smiling and making it a better day.
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by Franco527
Service Price Transparency
Mar 16, 2026 -
Tasca Buick GMC Clearwater responded
Our team appreciates your recognition of the assistance you received at Tasca Buick GMC Clearwater. Thank you for sharing your experience.
I had an excellent experience at Tasca Buick GMC of
Clearwater. I was in and out in under an hour, and my service advisor, Mark, was fantastic. He walked me through how my oil and tires looked, explain
Clearwater. I was in and out in under an hour, and my service advisor, Mark, was fantastic. He walked me through how my oil and tires looked, explained my tire pressure sensor issue (which I already knew was acting up), and didn’t try to sell me anything unnecessary. He’s even following up with the warranty company on Monday to get the sensors approved and replaced. I’ve owned a lot of cars in a lot of different states, and this is one of the best dealership experiences I’ve ever had. I couldn’t be happier that I found this place.
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by Sue
Service Price Transparency
Dec 22, 2025 -
Tasca Buick GMC Clearwater responded
We appreciate you sharing your experience with us. Our team at Tasca Buick GMC Clearwater values clear communication and honest service. Thank you for choosing us.