Mark Proffitt
Mark Proffitt at Crain Hyundai of Fayetteville

Mark Proffitt | Page 5

Sales Associate

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

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195 Reviews
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195 Reviews

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195 Reviews of Mark Proffitt

August 20, 2022

Dealership Rating
Employee Rating

Mark Proffit was very helpful. We appreciate his help and keeping in contact with us More

by machinepowerservice
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 18, 2022

Dealership Rating
Employee Rating

Sales department especially Mark are wonderful. I appreciate all of the help and support that was given me. The service department has been disappointing to me. No communication, even when promise More

by WARIGGS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 08, 2022

Dealership Rating
Employee Rating

All the staff are very friendly and they are also extremely helpful and very polite More

by Car buyer 1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way

July 18, 2022

Dealership Rating
Employee Rating

Market adjustment to much over inflated and dealer no willing to negotiate on market adjustments More

by MCARR72732
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2022

Crain Hyundai of Fayetteville responded

Mr. Carr, I understand your frustration with the market adjustment and if you are like me, high gas and grocery prices and frankly the price of just about everything. We do appreciate and thank you for your business. If you have further comments or questions please call me at 479-695-5807 or email richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

July 17, 2022

Dealership Rating
Employee Rating

Everyone was really nice and helpful. I wasn't pressured into anything. I received a fair price for my trade in. More

by llwilliams5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Wallace , Jim Cox, Michael Sutton

July 16, 2022

Dealership Rating
Employee Rating

They kept my car for 3 months and lied to me about getting it fixed then they called to tell me my car is ready but NOTHING was fixed. Liars and cheaters people in this dealership across the board. Th More

by MUSTAFA_OBEIDAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: R G, Marketing Team, Rick McGaugh, Dylan Way, Mike Wallace , Jim Cox, Zachery in finance and Zachary in service, Mike in sales, GM.. all horrible

Jul 18, 2022

Crain Hyundai of Fayetteville responded

I have discussed the situation with you personally on the phone. To say we have done nothing to help with the repairs on your vehicle is simply not correct. As far as the warranty is concerned, I have personally told you I would be happy to cancel the warranty if you feel it "does not apply". You ask me to give you an explanation of why it took so long to get your vehicle back to you. As I told you on the phone, I will call you once I can discuss the service time line with the service manager. If you have additional comments please call me at 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jul 18, 2022

MUSTAFA_OBEIDAT responded

We discussed the situation on the phone I wasn’t given any solutions. When I say you kept my vehicle for 3 months and didn’t do anything with it this is 100000% correct. I had to take it to another dealership and after I spent hours at your dealership I managed to get $1000 to pay for ONE of the repairs not everything. Also, it’s not that I “feel” like the warranty does not apply it is a FACT. You are attempting to change what happened but I am NOT the person that was lying over the past few months. You are offering to help me cancel the worthless warranty but I’m still not going to get 100% refund on it. Everyone I talked to at your dealership lied to me, service manager doesn’t know what the function of an emergency break is, salesman lied left and right about how they sold it to another customer when they refused to sell it to me, GM said he didn’t approve any repairs on drive shaft when I was getting calls from service Mgr every other week that there are delays with the drive shaft, they said my emergency brake was fixed but wasn’t, GM told me I wish we never sold you this vehicle.. and so many things we discussed over the phone. Don’t make me sound like a liar.. I have nothing to hide!

July 15, 2022

Dealership Rating
Employee Rating

Really good customer service. Fast and convenient. I like the car wash would’ve loved a vacuum. More

by pastorsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 08, 2022

Dealership Rating
Employee Rating

We had quick, professional and friendly service by the service associates. The facility was neat and clean. More

by theresebivins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 02, 2022

Dealership Rating
Employee Rating

They were very quick and nice and understanding I’ll definitely be referring people to Crain. More

by Candicemorris932
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 02, 2022

Dealership Rating
Employee Rating

Mark Proffitt is the greatest salesman ever. He works with you to find the car you exactly want year after year More

by JACKLEWKE
Customer Service
Recommend Dealer
Yes
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