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Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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5.0
12 Reviews
5.0

12 Reviews

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12 Reviews of Mark Owens

December 04, 2025

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Employee Rating

Amazing people, awesome customer service! Service department representative was very kind and you can tell he really cared about customers! Amazing! More

by Shaushruti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky, Matt Voloschuk, Mike Lanzalaco

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Dec 04, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 03, 2025

Dealership Rating
Employee Rating

By far the best and most honest dealership I have ever done business with. The sales and service team is hands down the best! More

by Ford Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Matt Palffy, George Hadgigeorgiou, Rich Vargo, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk

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Dec 03, 2025

Ken Ganley Ford Parma responded

Hi, we are so happy to read such a great review about Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2025

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Employee Rating

Prompt service. Great communication. Easy to schedule, check in and check out was fast. Highly recommend More

by SEANPSMITH101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky, Matt Voloschuk, Mike Lanzalaco

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Nov 26, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2025

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Employee Rating

They took care of my recall issue right away. I was in and out within a couple hours More

by bmac1343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

November 12, 2025

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Employee Rating

Took my new Bronco Sport in for an oil change and the experience was excellent! I plan on using them in the future for all needs. More

by Kath3917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Owen

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Nov 12, 2025

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

November 03, 2025

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Employee Rating

I love to work and every thing works fine I will continue coming back to you. More

by beelove452030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Tracy Sapienza, George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky, Matt Voloschuk , Dave Moga

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Nov 03, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

October 30, 2025

Dealership Rating
Employee Rating

Service was great Mark made you feel welcomed i will choose ganley ford for all my needs More

by johnkunakowsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 29, 2025

Dealership Rating
Employee Rating

The service dept was awesome. Had a great experience, they had me in and out. More

by Jeruito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Ruper, Nick Feruito, George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky, Matt Voloschuk , Dave Moga

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Oct 29, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 25, 2025

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Employee Rating

Friendly customer service. Always do good job with for my car. Don't need wait to long to get car back. More

by EGLEJAKELEVICIUTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky, Matt Voloschuk , Dave Moga

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Oct 25, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 18, 2025

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Employee Rating

I was notified each day as to the progress of my car and what was being done each day. I appreciate the notifications.. More

by LUCYLESZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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