Mark Norman
Mark Norman at Chevrolet Buick GMC Cadillac of Murfreesboro

Mark Norman | Page 2

Service Advisor

Chevrolet Buick GMC Cadillac of Murfreesboro

960 John R Rice Blvd
Murfreesboro, TN 37129

Contact Me
3.9
65 Reviews
3.9

65 Reviews

Write a Review

65 Reviews of Mark Norman

April 03, 2024

Dealership Rating
Employee Rating

Mark and the Saturday service crew rock! I was in and out in a reasonable amount of time for the services performed. I appreciate y’all! More

by beccasloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi , we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 19, 2024

Dealership Rating
Employee Rating

Always top service at Cheverolet Buick GMC Cadillac of Murfreesboro! Highly Recommend for service or a new vehicle! More

by mendy.stotts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Dyer

Mar 21, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Chevrolet Buick GMC of Murfreesboro to have earned it.

March 15, 2024

Dealership Rating
Employee Rating

I had an appointment set for 11am and it took over 2 hours for my car to get two simple routine services done. On top of the amount of time that it took, I had asked to get both of my headlights changed More

by Huttons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Dyer

February 29, 2024

Dealership Rating
Employee Rating

Unsatisfied with scheduling, I still have to wait after I tell y’all what time I’ll be back after schedule appointment and still have to wait. More

by Kscrouse42
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brandon Dyer

Mar 03, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 645-1075 to share more details about your visit so we can make things right.

February 18, 2024

Dealership Rating
Employee Rating

Dealership is professional and accommodating. Provides excellent, high quality service on my GMC Canyon. I will not take it anywhere else. More

by henrymark1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Dyer

Feb 23, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we are so happy to read such a great review about Chevrolet Buick GMC of Murfreesboro! We look forward to your next visit! Take care!

October 18, 2023

Dealership Rating
Employee Rating

Always a great experience when I go there. They always keep me informed and do a great job. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi Nancy, thank you so much for your kind words about your experience here at Chevrolet Buick GMC of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Oct 20, 2023

Nancy responded

Same as above

March 06, 2023

Dealership Rating
Employee Rating

Has ok service, but the last 2 oil services have found they reset the original configuration of door locks and such. Its very irritating because my wife has to get me to set everything back up to our pref More

by Russrdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Dyer

Mar 09, 2023

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we're extremely disappointed to hear that you left Chevrolet Buick GMC of Murfreesboro feeling unsatisfied. This is never something we want to hear. We would like a chance to make this right. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (615) 640-9232 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

Mar 09, 2023

Russrdog responded

I plan on using your facility in the future but please look into this and make a note for my visit or implement a procedure in your shop to keep this from happening in the future.

May 26, 2022

Dealership Rating
Employee Rating

First visit to dealership. Moved here last year. Took my 2016 Corvette for regular service. They competed service abd and left car with window down in a rain storm. Sent a wo More

by Chma71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 02, 2022

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We sincerely apologize for the experience. We believe that all customers, no matter the vehicle, deserve our best every time. In this case we obviously fell short. We will continue to strive to be better each day and will use this as a coaching opportunity to help us improve. We appreciate the feedback. Sincerely, GM Murfreesboro Management Team

September 21, 2021

Dealership Rating
Employee Rating

I see why this dealership goes away free oil changes when you buy the vehicle it just keep on putting you off to get them done had an issue with my vehicle a while back took it in they corrected the issue th More

by George Lockwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brandon Dyer

December 08, 2020

Dealership Rating
Employee Rating

I use this dealership because they always provide great service the first time. I've come to expect great service from them because they always provide great service. I only trust Chevy of MBoro to work on More

by tnmcknight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Young

Dec 12, 2020

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

2
...

Dealership Inventory (453 Vehicles)

new 2026 Cadillac XT5 car, priced at $59,718
2026 Cadillac XT5
new
Crystal White Tri-Coat exterior
Automatic
All-wheel Drive
used 2022 Cadillac XT6 car, priced at $26,500
2022 Cadillac XT6
used
Satin Steel Metallic exterior
Automatic
Front-wheel Drive
new 2026 Cadillac OPTIQ car, priced at $53,493
2026 Cadillac OPTIQ
new
Black Raven exterior
Automatic
All-wheel Drive
new 2026 GMC Canyon car, priced at $45,581
2026 GMC Canyon
new
Onyx Black exterior
Automatic
Four-wheel Drive
new 2025 Chevrolet Silverado 2500 car, priced at $57,773
2025 Chevrolet Silverado 2500
new
Summit White exterior
Automatic
Four-wheel Drive
new 2026 Chevrolet Tahoe car, priced at $91,851
2026 Chevrolet Tahoe
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive