Mark Mitchell | Page 17

Barry was amazing to work with he was very helpful and patient as we found the perfect car!!!! Everyone at the dealership was helpful; great experience!!! patient as we found the perfect car!!!! Everyone at the dealership was helpful; great experience!!! More

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Karen was such a wonderful blessing to me and my mom. She was very patient and kind. She sold me my first Infiniti and I love it. I will definitely come back and purchase my future vehicles from her. I am al was very patient and kind. She sold me my first Infiniti and I love it. I will definitely come back and purchase my future vehicles from her. I am also recommending her to all of my friends. What a great spirit... More

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Karen greeted us with a pleasant smile and warm handshake as we entered the dealership. She knows Infiniti vehicles and answered all of our questions. She put us completely at ease and made us feel welcome as we entered the dealership. She knows Infiniti vehicles and answered all of our questions. She put us completely at ease and made us feel welcome. Wonderful experience would highly recommend. More

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Excellent Infiniti Birmingham is an excellent dealership. Had such a great experience. Josette and Mark were wonderful to work with. Love my new QX80. Thank you Infiniti Birmingham is an excellent dealership. Had such a great experience. Josette and Mark were wonderful to work with. Love my new QX80. Thank you for everything!! More

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Kevin McMillan provided an amazing experience! My experience with Kevin McMillan at Infiniti of Birmingham was amazing! I knew I wanted the QX80 and had been working with a broker and another deal My experience with Kevin McMillan at Infiniti of Birmingham was amazing! I knew I wanted the QX80 and had been working with a broker and another dealership out of state and locally. As I communicated to Kevin my other “options” he kept reiterating that if I was purchasing based on money the other options were fine but purchasing with him is a purchase based on value. He kept calling me to make a deal along with Mark Mitchell, General Sales Manager. Kevin was right!!! I realized their was no substitute for his beautiful fully loaded vehicle which had everything I wanted and his customer service. I also purchased the maintenance package without hesitation for peace of mind. I love love love my new certified preowned Infiniti QX80!!! Merry Christmas to me! Thank you! More

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Whiskey, Tango, Foxtrot? WORST DEALERSHIP EVER. DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! Purchased, then, absolute xxxx. One of the key fobs did not work upon delivery. I was told to go to a battery place or a local dealership (40min away) to see if they could fix it. NO offer to compensate me for the key fob that didn't work. Then, there were issues with the transmission - being certified, those were taken care of, but still, the SUV does not drive the way I believe the Infiniti brand managers and umbrella company would ever want. Even more unbelievable, the wheel locks did not come with an "unlock" mechanism. Whiskey, Tango, Foxtrot? If you have a flat tire, you can't remove the tire. Really??????? It's a certified vehicle - you pay a bit more for being CERTIFIED. Seriously Infiniti didn't check to see if there was an extra wheel lock remover? Then....it gets better.....the service and sales reps tried to blame the person who turned in the vehicle for the unlocking mechanism not being in the car. REALLY? Another Whiskey, Tango, Foxtrot? I'm pretty sure that's the dealer's responsibility, especially if you are CERTIFYING a vehicle. Then, it gets better.....they tell me that I need to take it to my closest dealership (40min away) and I HAVE to PAY to have the locks removed off the tires. OMG....seriously, this is how this dealership "CERTIFIES" vehicles? Without a doubt....this is the worst dealership with which I've ever dealt. Even more disappointing is the supremely HORRIFIC customer service. There are so many dealerships who are honest, with excellent customer service, as well as independent owners and online options......choose one of those, NOT THIS DEALERSHIP. More

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Josette was very professional from the beginning of the transaction to the end. She made sure every question I may have had was answered precisely. transaction to the end. She made sure every question I may have had was answered precisely. More

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Extraordinary! Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciati Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciation! Ron and Allison More

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I was very pleased with the professionalism and service I received while purchasing my first Infiniti vehicle. Kevin McMillan is an awesome person, as well as a great salesman, who helped me find the perfect received while purchasing my first Infiniti vehicle. Kevin McMillan is an awesome person, as well as a great salesman, who helped me find the perfect vehicle for my wife. He was relentless in finding all the options I wanted her to have, as well as a beautiful color! Mark Mitchell made sure I was completely satisfied with my purchase, and Dana Doniver was very thorough in explaining all other options to personalize my vehicle package. All in all, I would recommend anyone looking for a great vehicle and service with a smile, visit Infiniti of Birmingham!! More

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Wonderful experience! Kyle Roberts was incredible. Smooth and seamless from beginning to end. Dana in finance was also fabulous. We wouldn’t go anywhere else Smooth and seamless from beginning to end. Dana in finance was also fabulous. We wouldn’t go anywhere else More

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