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Mark Lugo
Mark Lugo at Valley Hi Nissan

Mark Lugo

Service Director

Valley Hi Nissan

15722 Valley Park Lane
Victorville, CA 92394

4.9
23 Reviews
4.9

23 Reviews

Write a Review

23 Reviews of Mark Lugo

May 24, 2026

Dealership Rating
Employee Rating

Jose Beltran went above and He Amazing made me feel safe would gladly work with again More

by lizsim61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Vickers, Harold Deem, Kelvin Woodard, Allen Benjamine, Marshall Ibarra

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May 24, 2026

Valley Hi Nissan responded

We’re delighted to hear you felt secure and that our team went above and beyond for your new Nissan Pathfinder. Thank you for the five-star rating and for choosing us. We look forward to assisting you again.

May 22, 2026

Dealership Rating
Employee Rating

Mazai was so quick to greet me. He took care of my car all the way through. He let me know about the current maintenance packages. More

by Jaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2026

Valley Hi Nissan responded

Your five-star review means a lot to us. We’re glad our team greeted you promptly and kept you informed about the maintenance package options. It’s great to know your Nissan Armada received the care it needed.

March 25, 2026

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Employee Rating

The dealership was clean, everybody greeted us with smiles, making it a more warm and friendly environment. More

by Jose Rosales Garcia
Recommend Dealer
Yes

Other Employees Tagged: Marshall Ibarra , Jose

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Mar 25, 2026

Valley Hi Nissan responded

Thank you for the five-star rating and for highlighting our clean facility and warm greetings. We’re happy our team’s smiles helped make your visit comfortable. We look forward to serving you again for any future Nissan needs.

February 20, 2026

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Employee Rating

Mazai is absolutely amazing. He’s always on it. Let’s you know what needs to be done on your vehicle. Very personable More

by Jaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mazai Rodriguez

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Feb 23, 2026

Valley Hi Nissan responded

Thank you so much for your positive review! Mazai takes great pride in providing excellent service and keeping our customers informed. We appreciate your kind words and hope to see you again soon.

December 04, 2025

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Employee Rating

The guys at Valley hi Nissan are amazing they are very thorough and professional. I love going to them for service More

by Jaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Valley Hi Nissan responded

Thank you for the great feedback. We appreciate you and are glad you enjoy servicing with us.

November 16, 2025

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Employee Rating

They are the very best and the hold staffing management teams . great -great team work More

by lady6ft@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2025

Valley Hi Nissan responded

Thank you for the wonderful review! We’re grateful for your recognition of our staff and management team. Our goal is always to provide the best service through strong teamwork, and it means a lot to know it shows. We appreciate you and look forward to serving you again!

February 24, 2025

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Employee Rating

Service was awesome and quick everyone who helped me and my fiance were very nice ☺️ More

by jasminefreeman325
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Vickers, Harold Deem, Kelvin Woodard, Allen Benjamine, Marshall Ibarra , Jorge Cervantes, Alan Yarbrough

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Feb 25, 2025

Valley Hi Nissan responded

Thank you for your kind words! We're glad you and your fiancé had a great experience. We appreciate your support and look forward to seeing you again!

February 14, 2025

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Employee Rating

This dealer is very great get u in and out amber in service is the best.... More

by Williamsb102450
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amber inservices

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Feb 14, 2025

Valley Hi Nissan responded

Thank you for your kind words! We're glad you had a great experience, and we’ll be sure to share your praise with Amber. We appreciate your support!

December 29, 2024

Dealership Rating
Employee Rating

Jose Rocked the sale! He has been working with us patiently for over a month. Love the service department here too! More

by Puckettstephanie40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Woodard , Alan Yarbrough, Jose Beltran

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Jan 01, 2025

Valley Hi Nissan responded

Thank you for your wonderful review! We're so glad to hear that Jose provided such excellent care and patience throughout your buying journey. It’s great to know you’re also a fan of our service department! We truly appreciate your loyalty and trust in Valley Hi Nissan. If there’s anything else we can do for you, don’t hesitate to reach out. Enjoy your new vehicle!

December 28, 2024

Dealership Rating
Employee Rating

Todo muy bien me atendió Antonio Duarte excelente persona muy buen trabajo con la ayuda de Marcel Ibarra y kelvin woodard More

by Daniel Cruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Vickers, Harold Deem, Kelvin Woodard, Marshall Ibarra , Alan Yarbrough

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Dec 29, 2024

Valley Hi Nissan responded

¡Gracias por compartir tu experiencia! Nos alegra saber que Antonio Duarte, junto con Marcel Ibarra y Kelvin Woodard, te brindaron un excelente servicio. ¡Te esperamos en tu próxima visita! 😊

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